Jennifer Herrera
Portland,OR
Summary
Experienced with managing inventory and processing orders efficiently. Utilizes strong organizational skills to ensure timely and accurate fulfillment. Proven track record of fostering teamwork and adapting to evolving operational needs.
Overview
10
10
years of professional experience
Work History
Retail Sales Floor Support, Fulfillment, & Asst. Manager
Nordstrom Inc.
05.2017 - 12.2022
- Assist customers with a variety of transactions through a seamless and friendly experience
- Incorporate the ability to prioritize multiple tasks in a fast paced environment
- Inventory management
- Ensuring orders for Buy Online, Pick-up in Store, and Web fulfillment are filled correctly
- Assisted with training new team members, ensuring they were well-equipped to perform their duties effectively.
- Reported and analyzed inventory data
- Established team priorities, maintained schedules and monitored performance.
Barista
The Coffee Bean & Tea Leaf.
08.2015 - 09.2016
- Engage with customers in a sincere and friendly manner, including acknowledging and greeting customers
- Seek to understand customer needs and tailor suggestions to suit their needs
- Share product knowledge and give personal recommendations
- Prepare and maintain fresh coffee and other specialty drinks
- Engage with customers and suggest promotional products and baked goods
Sales Associate
Macy’s inc.
10.2012 - 08.2015
- Assist customers in all aspects of service fulfillment by demonstrating proficient use of devices and applications
- Determine customer needs based on personal features and other customer preference related facts
- Maintain a professional attitude with sincerity and enthusiasm
- Be knowledgeable of and perform sales support functions related to POS procedures
Education
Associate of Science -
Los Angeles Pierce College
Woodland Hills, CA06-2016
Skills
- Team motivation
- Customer rapport
- Orientation and training
- Reporting and documenting
- Quality Control
Languages
English
Spanish
Timeline
Retail Sales Floor Support, Fulfillment, & Asst. Manager
Nordstrom Inc.
05.2017 - 12.2022
Barista
The Coffee Bean & Tea Leaf.
08.2015 - 09.2016
Sales Associate
Macy’s inc.
10.2012 - 08.2015
Associate of Science -
Los Angeles Pierce College