Joyce C. Viray
Pittsburg,Ca
Summary
Dedicated and results-driven Manager with a history of proven success in any volume, fast-paced restaurant, café, and retail operation. Skilled in turnaround management and is a highly-respected leader and enjoys training and developing responsive teams.ms. High reputation for strong organizational and interpersonal skills.
Overview
25
25
years of professional experience
Work History
Sales Floor Manager
BevMo
Danville, California
04.2026 - Current
- Managed daily sales floor operations ensuring excellent customer service.
- Trained new staff on product knowledge and sales techniques.
- Communicated sales goals and key performance indicators to employees.
- Monitored sales trends to identify opportunities for improvement in service quality.
- Oversaw inventory management and stock replenishment processes.
- Developed visual merchandising strategies to enhance product displays.
- Delegated tasks to team members to complete daily operations. to maintain an efficient workflow.
- Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
- Provided feedback on product knowledge training sessions for sales associates to improve their understanding of company products.
General Manager
Noah's Bagels
Pleasanton, CA
07.2015 - Current
- Prepared fresh bagels to meet customer demand/sweets/beverages, prepping any foods for all menu items/catering needs, preparing all catering orders, deliveries, customer service, cash handling, scheduling, invoices, ordering, budgeting, training, promoting, ensuring store is meeting cleaning standards
- Oversaw daily operations and ensured efficient service at fast-casual restaurant.
- Managed staff scheduling and addressed employee concerns to maintain team morale.
- Developed training programs for new employees to enhance customer service skills.
Salesperson
Total Wine & More
San Ramon, California
10.2025 - 04.2026
- Assisted customers in selecting appropriate products or services for their needs.
- Educated customers about products and services offered by the company.
- Provided knowledge on wine regions, varietals, and tasting notes.
- Maintained organized product displays to enhance customer experience.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Developed key customer relationships to increase sales.
- Processed transactions efficiently at the point of sale system.
- Conducted inventory checks to ensure stock availability and accuracy.
- Trained new staff on customer service best practices and product knowledge.
- Collaborated with team members to create a welcoming store environment.
Assistant Store Manager/ Store Manager
Starbucks Coffee Company
Dublin, CA
09.2013 - 12.2014
- Coffee & tea specialist, barista, cash handling, Conducted training sessions for new employees to enhance skills and knowledge., Conducted interviews to assess candidate qualifications and fit., Managed hiring processes to recruit qualified staff for the store., Implemented employee development initiatives to promote growth and retention., Processed Conducted inventory assessments to track stock levels and reduce discrepancies. orders to maintain stock levels and product availability., inventory, Created staff schedules to ensure optimal coverage during operating hours., maintaining store needs, budgeting, organizing, Performed cleaning duties to maintain store cleanliness and safety standards. and ensuring store is following health code standards, customer service, understanding of stores profit & loss statement
Assistant Store Manager
Peet's Coffee & Tea
Castro Valley, CA
08.2011 - 08.2013
- Coffee & tea specialist, barista, cash handling, customer service, Conducted thorough cleaning of store to maintain hygiene standards., Managed inventory stocking to keep shelves fully supplied., Oversaw ordering process to maintain optimal inventory levels., Provided coaching to staff to enhance service skills and teamwork., Focused on developing staff members to enhance performance and skills., Conducted interviews to assess potential candidates for hiring., hiring, cash controller, leading store to ensure budget is met and customer service is delivered consistently day to day.
- Promoted as Coffee & tea trainer for the district, holding classes for new employees and training them on barista skills.
- Assisted in managing daily operations and store functions.
- Trained and mentored team members on customer service standards.
- Oversaw inventory management and product ordering processes.
Shift Supervisor, Assistant Regional Manager, Market Manager
Caffino Inc.
Concord, CA
09.2001 - 08.2011
- Specialty coffee barista, Managed cash transactions accurately at the register., Restocked shelves regularly to ensure product availability for customers., Performed thorough cleaning of coffee bar to maintain hygiene standards., customer service
- Fully responsible for Conducted banking activities, including deposits and reconciliations., daily deposit sheet
- Managed orders for all merchandise to ensure stock availability and meet customer demand
- Coordinated weekly schedules and biweekly labor reports to optimize staff allocation
- Handled all Processed invoices efficiently to maintain accurate financial records., Managed timecard processing to ensure accurate employee payroll., Maintained sales logs meticulously for accurate financial tracking., and Conducted weekly inventory counts to maintain stock accuracy..
- Accountable for any Performed maintenance tasks on coffee bar equipment to ensure functionality. needed to be done in a coffee bar
- Responsible for all invoices, timecards, sales logs, weekly inventory counts
- Promoted and trained team members as trainers, shift leaders, team leaders, managers
- Took over the Hayward Caffino store, transforming it from a non-profitable franchise to a growing and successful establishment.
Back Waiter, Take Out Trainer
PF Chang's China Bistro
Pleasanton, CA
12.2006 - 04.2007
- Delivered food orders to tables promptly
- Coordinated food orders for efficient delivery
- Processed phone and walk-in orders for take out service
- Trained new associates to ensure effective take out operations
Education
Pittsburg High School
Pittsburg, CASkills
- Inventory Control
- Task Management
- Scheduling
- Training
- Business Development
- Strategic Planning
- Team Building
- Team Motivation
- Coaching
- Communication
- Presentation Skills
- Customer Satisfaction
Timeline
Sales Floor Manager
BevMo
04.2026 - Current
Salesperson
Total Wine & More
10.2025 - 04.2026
General Manager
Noah's Bagels
07.2015 - Current
Assistant Store Manager/ Store Manager
Starbucks Coffee Company
09.2013 - 12.2014
Assistant Store Manager
Peet's Coffee & Tea
08.2011 - 08.2013
Back Waiter, Take Out Trainer
PF Chang's China Bistro
12.2006 - 04.2007
Shift Supervisor, Assistant Regional Manager, Market Manager
Caffino Inc.
09.2001 - 08.2011
Pittsburg High School