Nicole Lewis
Pensacola,FL
Summary
Customer-focused professional with many years of experience driving sales, delivering exceptional customer service and boosting revenue. Friendly with excellent communication and interpersonal skills to facilitate repeat business. Skilled at coaching and training sales employees to become top performers.
Overview
15
15
years of professional experience
Work History
Sales Floor Manager
Dirt Cheap retail
Pensacola, FL
07.2020 - 12.2024
- Recruited, trained, coached, and evaluated staff members on their performance.
- Facilitated store opening and closing procedures, securing valuables, arming, and disarming alarm system and inspecting premises for urgent needs.
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Manager
Dollar General
Pensacola, FL
05.2016 - 11.2019
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
Assistant Manager
Family Dollar
Pensacola, Florida
01.2014 - 05.2016
- Implemented quality control measures to uphold company standards.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Overnight Manager
Whatabuger
Pensacola, FL
04.2010 - 09.2014
- Analyzed sales data from previous nights to identify trends and recommend adjustments for improved performance.
- Conducted daily shift meetings to review tasks and goals for the evening.
- Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
- Monitored all incoming orders, ensured accuracy of order details, and managed customer complaints or requests.
- Created reports summarizing nightly activity including sales figures, employee attendance records, and inventory updates.
Education
High School Diploma -
Escambia High
Pensacola, FL04-2009
Skills
- Employee scheduling
- Delegation
- Sales strategies
- Product presentation
- Shrinkage control
- Staff scheduling
- Visual merchandising
- Inventory management
- Sales analysis
- Inventory
- Sales training
- Retail staff management
- Customer service
- Decision-making
- Communication skills
- Time management abilities
- Professionalism
- Excellent communication
- Quality control
Timeline
Sales Floor Manager
Dirt Cheap retail
07.2020 - 12.2024
Store Manager
Dollar General
05.2016 - 11.2019
Assistant Manager
Family Dollar
01.2014 - 05.2016
Overnight Manager
Whatabuger
04.2010 - 09.2014
High School Diploma -
Escambia High