JENNIFER HEYAIME
LIMA,US
Summary
Detail-oriented professional with strong knowledge of Kronos and Sigea systems, alongside data entry and standard office equipment. Trained new employees and supported management initiatives. Contributed to successful trade show events and managed website updates, including product photography and categorization. Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Workday.
Overview
16
16
years of professional experience
Work History
AUDITOR SUPERVISOR
MS Companies
01.2024 - 01.2026
- Supervised audit teams to ensure compliance with company standards.
- Reviewed financial statements for accuracy and completeness.
- Implemented new auditing procedures to enhance efficiency and effectiveness.
- Trained junior auditors on best practices and regulatory requirements.
TEAM LEAD RECRUITER
Arrow Work Force Solutions
05.2022 - 05.2024
- Lead hiring business strategies through the development, coordination, and delivery of talent.
- Develop hiring metrics to improve and build the recruitment process.
- Develop a pipeline of qualified applicants that can be immediately contacted when an opening occurs.
- Evaluate candidates for cultural fit, skill set, availability, interest level, and compensation.
- Make job offer to be selected candidate.
- Ensure open position descriptions clearly state the major duties and responsibilities of the position.
- Establish strong relationships, building trust, open and confidential communication, collaboration, and insight.
- Participate on committees and task forces and may provide consultation as a change management expert or for an executive
- Point of view.
DFIS MANAGER
Eulen America
Miami
07.2021 - 04.2022
- Lead auditing team, ensuring compliance with financial regulations. Implement robust internal controls, resulting in
- Substantial risk reduction and enhanced operational efficiency.
- Spearhead modernisation of auditing processes, leveraging cutting-edge technology. Drive digital transformation initiatives
- Significantly improving accuracy and turnaround times.
- Conduct comprehensive financial audits, identifying key areas for improvement. Develop strategic recommendations that
- Acted as a point of escalation for customer issues and expedited resolutions.
- Optimise auditing processes, enhancing accuracy and efficiency. Implement robust internal controls, resulting in significant
- Risk reduction and improved operational performance.
- Conduct employee and manager performance evaluations.
- Maintained the security of company funds, supplies, and equipment.
- Be responsible for ensuring compliance with established company safety policies and procedures.
- Maintain working relationships with customers and provide prompt responses to service request resolutions.
- Understand contract requirements and customer expectations.
- Serves as a point of escalation for issues or activities that the customer encounters and expedites resolutions.
- Knowledge of the company policies and interpreting manual to relate the interpretations to subordinates.
- Monitor and/or conduct required training of personnel.
- Conduct employee and managers performance evaluations.
- Be responsible for the security of company funds, supplies, and equipment.
- Be responsible for insuring compliance with established company safety policies and procedures.
- Maintain working relationships with customers and provide prompt response to service request resolutions.
- Significantly improved accuracy and turnaround times.
- Manage employee schedules for over 100 employees and ensure operation is adequately staffed. Employee duty on daily
- Basis. Proper knowledge on hand room and FIS procedures. Perform audits and train Supervisors as well as employee. Proper
- Knowledge of CSM and Eulen employee Handbook. Proper customer service training certifies by American Airlines, Eulen
- America and Miami Dade County. Proper training on Hazmat, etc.
INTERNATIONAL SUPERVISOR
Eulen America
Miami
01.2020 - 06.2021
- Assigned tasks to team members based on individual strengths and promoted teamwork.
- A driven environment to meet goals.
- Met and exceeded productivity after implementing new processes to improve quality output.
INTERNATIONAL AND PASSENGER SERVICE PLANNER
Eulen America
01.2016 - 12.2019
- Analyzed various system generated report. Make sure that all flights are properly assigned with Wheelchairs agents via our
- GHDS system.
- Report all operational issues to the management team in a timely manner Communicate with the crew chiefs and drivers on
- Duty.
- Use all technology available to communicate with the airline (Connect, saber) Assist with all extra requests made by the
- Airline Report all services provided to the aircraft.
SUPERVISOR
Duty Free of Americas
01.2010 - 12.2015
- Resolve customer complaints regarding sales and service. Oversee regional and local sales managers and their staffs. Plan and
- Direct staffing, training, and performance evaluations to develop and control sales and service programs. Determine price
- Schedules and discount rates. Review operational records and reports to project sales and determine profitability.
- Monitor customer preferences to determine focus of sales efforts. Prepare budgets and approve budget expenditures. Confer
- Or consult with department heads to plan advertising services and to secure information on equipment and customer
- Specifications. Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving
- And shipping operations.
Education
AA ASSOCIATE -
Miami Dade College
Miami, USMiami Coral Park Senior High School -
Miami Coral Park Senior High School
Miami, USSkills
- Compliance Auditing
- Audit Software
- Financial Analysis
- Data Analysis
- Data Reporting
- Reporting
- Process Improvement
- Risk Management
- Inventory Management
- Budgeting
- Management
- Team Management
- Scheduling
- Performance Evaluation
- Training
- Workday
- Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
- Data Entry
- Customer Service
- Communication
- Organization
- Leadership
- Problem Solving
- Office Equipment
- Recruitment
Timeline
AUDITOR SUPERVISOR
MS Companies
01.2024 - 01.2026
TEAM LEAD RECRUITER
Arrow Work Force Solutions
05.2022 - 05.2024
DFIS MANAGER
Eulen America
07.2021 - 04.2022
INTERNATIONAL SUPERVISOR
Eulen America
01.2020 - 06.2021
INTERNATIONAL AND PASSENGER SERVICE PLANNER
Eulen America
01.2016 - 12.2019
SUPERVISOR
Duty Free of Americas
01.2010 - 12.2015
AA ASSOCIATE -
Miami Dade College
Miami Coral Park Senior High School -
Miami Coral Park Senior High School