Jennifer Hice
Jackson,MI
Summary
Dynamic Assistant Manager with a proven track record at Biggby, excelling in team leadership and operational efficiency. Expert in inventory management and customer service, I successfully enhanced training programs and implemented quality control measures, resulting in improved team performance and customer satisfaction. Skilled in multitasking and decision-making, I foster a collaborative work environment.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Biggby
Jackson, MI
09.2021 - 01.2026
- Coordinated onboarding sessions and training workshops for new hires to improve overall team efficiency.
- Oversaw coordination of daily tasks to optimize operational efficiency and improve customer experience.
- Analyzed inventory processes and established management strategies to ensure optimal stock levels while decreasing waste.
- Conducted regular assessments of health and safety practices to uphold a safe operational environment.
Deli/bakery Assistant
Dearborn Italian Bakery
Dearborn, MI
08.2016 - 12.2019
- Assisted in preparing and baking a variety of Italian pastries and breads.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Supported inventory management by monitoring stock levels and assisting in ordering supplies.
- Collaborated with team members to streamline production processes and improve efficiency.
- Trained new staff on bakery procedures, equipment operation, and safety protocols.
- Implemented quality control measures to ensure consistency in product presentation and taste.
Education
Certification - Business Management
Jackson College
Jackson, Michigan, MICertification - Medical Assistant
Everest Institute
Dearborn, MIHigh School Diploma -
Garden City High School
Garden City, MISkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff supervision
- Multitasking
- Organizational skills
- Customer service and satisfaction
Timeline
Assistant Manager
Biggby
09.2021 - 01.2026
Deli/bakery Assistant
Dearborn Italian Bakery
08.2016 - 12.2019
Certification - Business Management
Jackson College
Certification - Medical Assistant
Everest Institute
High School Diploma -
Garden City High School