JENNIFER HILL
Kansas City,Kansas
Summary
Customer focused representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
31
31
years of professional experience
Work History
Library Aide
New Stanley Elementary School - Kansas City, Ks.
Kansas City, KS
08.2022 - Current
- Assisted patrons with locating materials in the library's catalog system.
- Processed incoming and outgoing library materials by checking them in or out using a computerized circulation system.
- Evaluated existing collections and recommended additions and deletions based on usage data and patron feedback.
- Created displays promoting various collections within the library for special events or holidays.
- Maintained records of overdue items and generated overdue notices for patrons.
- Returned books to circulation by placing on proper shelves.
- Kept watchful eye on children to encourage protected library environment.
Security Threat Assesment
UPS- Overland Park, Ks
Overland Park, KS
10.2019 - 05.2022
- Reviews applications sent for Security Threat Assesments
- Send emails to inform applicants what needs to be fixed
- Maintain clean and organized work areas
- Fill in with any assignments that need worked.
Cashier
Sam's Club - Kansas City, Ks
Kansas City, KS
01.2019 - 10.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, and gift cards.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, and floors.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Stay at Home Mother
Self - Kansas City, Ks
Kansas City, KS
12.2011 - 01.2019
- Everything that makes a home run smoothly
- Great organizational skills
- Able to Multitask.
Digitizer
Gear For Sports - Lenexa, Ks
Lenexa, KS
09.1998 - 12.2011
- Create embroidery art sent from customer
- Maintained logs and completed all necessary paperwork
- Recommend ideas best suited to produce desired visual effect
- Adhered to all corporate brand guidelines and restrictions.
Life Coach
CLO - Lenexa, Ks
Lenexa, KS
05.1995 - 02.1997
- Helped individuals with developmental disabilities complete job and home tasks
- Maintained daily record of activities, meals and issues
- Helped individuals reach milestones in self-care
- Worked closely with other job coaches and case workers.
Child Care
Queen of the Holy Rosary- OP,Ks
OP, KS
06.1993 - 05.1995
- Maintain safe and educational environment for children
- Redirect children to encourage safe and positive behaviors
- Physically and verbally interacted with children throughout the day
- Sparked creativity and imagination by helping children discover new things each day
- Modeled appropriate behaviors and concerns for others.
Education
High School Diploma -
Bishop Miege High School
Skills
- Conflict resolution proficiency
- High customer service standards
- Strong problem solving ability
- Dedicated to process improvement
- Troubleshooting skills
- Highly organized
- Excellent time management
- Highly proficient with work load
Timeline
Library Aide
New Stanley Elementary School - Kansas City, Ks.
08.2022 - Current
Security Threat Assesment
UPS- Overland Park, Ks
10.2019 - 05.2022
Cashier
Sam's Club - Kansas City, Ks
01.2019 - 10.2019
Stay at Home Mother
Self - Kansas City, Ks
12.2011 - 01.2019
Digitizer
Gear For Sports - Lenexa, Ks
09.1998 - 12.2011
Life Coach
CLO - Lenexa, Ks
05.1995 - 02.1997
Child Care
Queen of the Holy Rosary- OP,Ks
06.1993 - 05.1995
High School Diploma -
Bishop Miege High School
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