Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Hittinger

Winthrop,MA

Summary

Dynamic retail leader with a proven track record at Sephora USA, excelling in strategic planning and customer engagement. Expert in driving sales growth and enhancing client experiences through effective team leadership and mentoring. Skilled in inventory management and visual merchandising, consistently achieving high levels of client satisfaction.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Sephora USA
03.2015 - Current
  • Oversee daily store operations to ensure a smooth and efficient client experience.
  • Develop and implement strategies to drive store sales and increase profitability.
  • Coordinate and oversee sales, profitability, performance, service, and operations.
  • Lead, coach, and motivate a team of associates to meet or exceed sales targets.
  • Ensure high level of client service and satisfaction
  • Maintain outstanding store condition and visual merchandising standards.
  • Ensure compliance with company policies and procedures.
  • Manage inventory levels to ensure product availability.
  • Coordinated events for stores and brands

Facilitator / Senior Makeup Artist

Sephora
10.2016 - 01.2017
  • Facilitated engaging training sessions to enhance product knowledge among beauty advisors.
  • Developed and implemented interactive workshops to improve customer service skills.
  • Collaborated with cross-functional teams to create effective promotional strategies and events.
  • Mentored new team members, providing guidance on best practices for client interactions.
  • Conducted Makeup classes with clients
  • Organized trainings with team and leadership

Manager

MAC Cosmetics
09.2000 - 01.2010
  • Led team in elevating the client experience within makeup demos and appointments
  • Mentored staff to enhance customer service skills, improving overall client satisfaction ratings.
  • Analyzed sales data to identify trends, informing inventory management and merchandising decisions.
  • Attended yearly makeup trainings with high level PRO makeup artist

Education

Associate of Science - Fashion Buying And Merchandising

F.I.T.
NYC
09-1994

Skills

  • Strategic Vision
  • Customer service
  • Client experience
  • Customer service and engagement
  • Brands and Events
  • POS systems operations
  • Employee scheduling
  • Hiring and training
  • Staff management
  • Upselling and cross selling
  • Work Planning and Prioritization
  • Mentoring and coaching
  • Goals and performance
  • Display setup
  • Sales expertise
  • Strategic planning
  • Relationship building and management
  • Sales growth
  • Microsoft Office Suite
  • Business development and planning
  • Marketing and promotions
  • Systems and software expertise
  • Team leadership
  • Recruitment
  • Goal setting

Certification

  • [Area of certification] Training -Leadership seminars
  • Senior Makeup Artist
  • Facilitator

Timeline

Facilitator / Senior Makeup Artist

Sephora
10.2016 - 01.2017

Assistant Store Manager

Sephora USA
03.2015 - Current

Manager

MAC Cosmetics
09.2000 - 01.2010

Associate of Science - Fashion Buying And Merchandising

F.I.T.

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