Jennifer Hoffelder
Port Saint Lucie,FL
Summary
Hardworking team player with strong customer service, multitasking, and time management skills, who enjoys giving each client a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Shift Manager
Double up Arcade
Port Saint Lucie, FL
06.2017 - 09.2023
- Coordinated shift workers for nightly entertainment, motivated staff to complete tasks in a timely manner.
- Correct or report employee behavioral issues, losses and customer complaints to upper-level management, solve problems when able
- Completed nightly audits, balanced large amounts of cash, helped staff find errors/shortages in cash banks.
- Responded quickly and effectively to emergency situations as they arose. Directed and assisted Security officers when needed
- Assisted in resolving escalated customer service issues in a timely manner.
- Maintained inventory levels by monitoring stockroom orders, restocking shelves as needed and placing weekly orders
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Entertained large groups each night, organized special events
- Oversaw repairs; fixed machines, hired professionals when needed
- Directed and assisted Security officers
- Created and maintained client database
Bingo Caller
Happy Days Bingo
Port Saint Lucie, Florida
03.2010 - 08.2018
- Recorded amount of tickets cashed and amount paid after each event, investigated discrepancies and submitted timely accounting records.
- Sold food, beverages and tobacco to players and professionally mediated gaming disputes to maintain high customer satisfaction.
- Secured player bets prior to starting gameplay.
- Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.
- Oversaw work on exclusive and deluxe editions for key customer accounts.
- Assisted in setup of equipment before each game including chairs, tables, microphones and sound systems.
- Called out numbers using traditional bingo lingo.
- Performed general office duties such as filing documents, answering phones and preparing reports.
- Addressed patron issues and quickly resolved complaints.
- Collected bets in form of cash or chips, verifying and recording amounts.
- Greeted players and ensured a pleasant atmosphere.
- Colored chips up or down for patrons to streamline tables and betting.
Order Processing Specialist
Liberty Home Pharmacy
Port St. Lucie, Florida
02.1999 - 02.2010
- Maintained detailed records of all orders received and shipped.
- Entered order details into system and inputted updates accordingly using [Software].
- Answered customer account inquiries and provided resolution.
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
- Verified accuracy of information and executed clarification of orders.
- Investigated and analyzed client complaints to identify and resolve issues.
- Verify current Drs orders and insurance policies for billing purposes
- Trained and mastered in document acquisition and insurance verification
Education
Notary Agent of Florida -
Currently Hold Notary Endorsement
National Notary Association07-2020
Associate of Science -
Indian River Community College
Port St. Lucie, Florida05-2016
Passed State Board, Certified in Several States - Life And Health Insurance Policies
Life, Health, And Annuities
06-2010
Skills
- Quality assurance
- Customer service
- Team development
- Cash handling
- Payment processing
- Policy administration
- Relationship building
- Documentation and reporting
- Employee training
- Punctual and reliable
- Accurate money handling
- Training and mentoring
- Schedule Management
- Team Building
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Shift Manager
Double up Arcade
06.2017 - 09.2023
Bingo Caller
Happy Days Bingo
03.2010 - 08.2018
Order Processing Specialist
Liberty Home Pharmacy
02.1999 - 02.2010
Notary Agent of Florida -
Currently Hold Notary Endorsement
Associate of Science -
Indian River Community College
Passed State Board, Certified in Several States - Life And Health Insurance Policies
Life, Health, And Annuities