Jennifer Hollimon
Douglasville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused Customer Service Expert with history of going above and beyond to exceed company's expectations.
Overview
30
30
years of professional experience
Work History
Tax Preparer
Self Employed- Home
01.2002 - Current
- Consulted, prepared, and filed tax returns
- Advised on current tax laws and provided guidance for filing.
Customer Service Specialist
Sitel
01.2021 - 11.2023
- Licensed in Auto and Casualty insurance, assist customers with adding vehicles, and making coverage changes to policies
- Perform state to state transfers of renters and dwelling policies, as well as auto
- Explained billing and assisted with payments.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Technical Support Customer Service
Transcom
01.2018 - 01.2020
- Provide technical support to customers by phone for iPhone, iPad, Mac, PC, and other devices including Androids
- Assist with the setup of devices and migration of information from one device to another and thru backups
- Assist with billing and other customer service issues
- Meet daily quota and comply with company regulations.
Customer Service Rep
Teletech
01.2017 - 01.2018
- Customer service duties such as assisting with payments, updating policy information, and assisting with claims information while abiding by state specific regulations
- Promoted company products and services.
Administrative Assistant
OnStar
01.2010 - 01.2015
- Data Analyst- Design and implement scorecards for training for all sites Create and maintain Attrition Rate and Training Hours tracking Collect scorecard data and reconcile for each location
- Acquired data and populated into Dashboard for management team Identify training metrics opportunities
- Sites collaboration with Education Performance Leaders
- Assist with special projects as assigned
- Create and designed spreadsheets for Managerial review and analysis
Credit Consultant
Qwest Communications
01.2004 - 01.2009
- Researched and resolved customer disputes and issues
- Collections assisted customers in establishing payment plans to bring accounts current
- Process credit cards and electronic payments transactions
- Outbound and inbound calling and provided billing explanation
- Worked with various systems and specialty pins, corrected order errors and documented all customer collection activities, specifically promises to pay, agreements, and information requests
- Assisted customers with sales and products and processed orders for new service.
Proof Operator
Wells Fargo
01.2002 - 01.2003
- Encode and balance customer account transaction using document encoding equipment
- Operate a proof machine to sort, list and prove deposits, debits, and credit items
- Process, and sort daily checks deposited
- Ensure accuracy of MICR ability to read dollar amounts and information in accordance with established standards and procedures
- Balanced deposits and reconciled errors when necessary.
Collector
Volt Services
01.2002 - 01.2002
- Communicate with debtors via phone and written correspondence to attempt to bring resolution to unpaid accounts
- Make payment arrangements, collect on past due account, and pre-screen for new credit applicants
- Lotus resolved payment posting issues, and transfer of funds
- Provide account updates on computer for each call made
- Demonstrate effective skip tracing techniques by locating debtor and process accounts for legal action
- Counsel delinquent account debtors to assist in finding funds to meet debt obligations.
General Contractor
Staffing Partners
01.2001 - 01.2001
- Analyze data, data entry, and reconcile accounts
- Worked with Excel spreadsheets and compose charts
- Provide feedback to management concerning potential problems or areas of improvement
- Make recommendations to implement improved processes
- Perform other duties as assigned by management.
Credit Consultant - Collections
Qwest Communications
01.1998 - 01.2001
- Reconciliation of accounts, debits and credits, data entry, resolved billing issues, customer service, and dispute resolution.
Customer Service Specialists - Collections
Minnegasco
01.1997 - 01.1998
- Assisted with billing and balancing of accounts
- Data entry, and customer service, Sales of products and Lotus.
Credit Consultant
US West Communications
01.1996 - 01.1997
- Data Specialists - Processed payments, balanced daily deposits, and data entry.
Reconciliation Specialist
US Bank
01.1994 - 01.1996
- Transferred debits and credits, assisted government agencies with balancing statements and charge backs, reconciliation, data entry, customer service, and processed credit applications.
Education
Certificate of Life And Property Insurance - Property And Casualty Insurance
Michigan Department of Insurance And Financial Ser
Michigan06.2022
Real Estate Sales Kaplan
01.2007
Dakota County Technical
01.2000
Financial Administration -
ITT Technical
01.1989
Skills
- Organization skills
- Document Preparation
- Income Tax Preparation
- Local, state, and federal tax returns
- Auditing Abilities
- Tax Return Preparation
- Application support
- Software Support
Timeline
Customer Service Specialist
Sitel
01.2021 - 11.2023
Technical Support Customer Service
Transcom
01.2018 - 01.2020
Customer Service Rep
Teletech
01.2017 - 01.2018
Administrative Assistant
OnStar
01.2010 - 01.2015
Credit Consultant
Qwest Communications
01.2004 - 01.2009
Tax Preparer
Self Employed- Home
01.2002 - Current
Proof Operator
Wells Fargo
01.2002 - 01.2003
Collector
Volt Services
01.2002 - 01.2002
General Contractor
Staffing Partners
01.2001 - 01.2001
Credit Consultant - Collections
Qwest Communications
01.1998 - 01.2001
Customer Service Specialists - Collections
Minnegasco
01.1997 - 01.1998
Credit Consultant
US West Communications
01.1996 - 01.1997
Reconciliation Specialist
US Bank
01.1994 - 01.1996
Certificate of Life And Property Insurance - Property And Casualty Insurance
Michigan Department of Insurance And Financial Ser
Real Estate Sales Kaplan
Dakota County Technical
Financial Administration -
ITT Technical
References
References available upon request
References
References available upon request