Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Hommel

Columbia,MS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assistant Retail Manager

5 Below
Stuart, FL
10.2023 - 05.2025
  • I am responsible for customer service, cash handling, stocking as well as holding an Assistant Managers position.
  • This position requires me to train employees on policies, enforce said policies, and maintain a positive and safe work environment.
  • Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
  • Streamlined inventory management for increased efficiency and improved product availability.

Assistant Manager Retail

Walmart
Naples, FL
08.2018 - 01.2021
  • As a new Assistant Manager, the morale of the store was brought up instilling a sense of trust and work ethic to spread throughout the store beginning as Asst Manager on overnight shifts and continuing onto daytime shifts.
  • This store was rated the last in morale, customer service and turnover making it a very challenging store to take on as a new Assistant.
  • In 6 months, with the help of an amazing management team and the best associates, we were able to lift the morale and bring the necessary changes needed to make the store #1 in the region.

Customer Service Call Center Supervisor

Installation Made Easy, Inc.
Rutland, VT
12.2021 - 10.2023
  • My primary job is answer and direct heavy volume incoming calls to the appropriate department, assist with payments made through a Secured Payment system, data entry and assisting with new hires in training.

Hostess/Server

Island Beach Bar and Grill
Hutchinson Island, FL
11.2021 - 03.2022
  • To provide excellent service to customers while presenting plates that are reflecting the standards of the company as well as the expectation of the customer.

Server/Hostess

DUFFY'S SPORTS GRILL
Jupiter, FL
03.2018 - 08.2018
  • Provide excellent customer service while attending to the needs of both customers and coworkers.

Server/Cashier

IHOP
West Palm Beach, FL
03.2016 - 08.2018
  • Provide excellent service to meet the needs of our customers while making sure the plates are of satisfaction to both company standards and customer expectations.

Education

Some College (No Degree) - Sociology

St Leo University
Remote

Skills

  • Multitasking proficiency
  • Staff training and development
  • Scheduling and time management
  • Customer service

Timeline

Assistant Retail Manager

5 Below
10.2023 - 05.2025

Customer Service Call Center Supervisor

Installation Made Easy, Inc.
12.2021 - 10.2023

Hostess/Server

Island Beach Bar and Grill
11.2021 - 03.2022

Assistant Manager Retail

Walmart
08.2018 - 01.2021

Server/Hostess

DUFFY'S SPORTS GRILL
03.2018 - 08.2018

Server/Cashier

IHOP
03.2016 - 08.2018

Some College (No Degree) - Sociology

St Leo University

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