Jennifer Hoover
Baltimore,MD
Summary
As a Paralegal with a strong background in business communication and administration, I have developed my skills as a detail-oriented investigator, proficient at uncovering facts and deciphering complex information. My ability to listen attentively, extract pertinent facts swiftly, and manage multiple projects effectively has been a cornerstone of my success, providing exceptional service and support to my team.
While my ultimate goal is to transition into a hybrid role that combines business analysis with project management, I am eager to apply these strengths to a paralegal position. I am confident that this role will allow me to utilize my analytical skills and service-driven ethos to manage legal projects efficiently, enact positive change, and deliver strategic legal insights.
Overview
11
11
years of professional experience
Work History
Paralegal, Workers' Compensation
Kelly & Higinbothom
Bel Air, MD
12.2023 - 06.2024
- Successfully managed 20+ cases simultaneously, ensuring all cases progressed in a timely manner.
- Improved case management efficiency by 30% through effective balancing of multiple requests.
- Analyzed case files to identify patterns, leading to a more efficient case management system.
- Identified a critical discrepancy in a legal document that led to a favorable outcome for the client.
- Managed overall case calendar and pleading deadlines, ensuring no missed dates.
Bartender
Claddagh Irish Pub
Baltimore, Maryland
10.2022 - 06.2023
- Collaborated with senior staff to develop and implement comprehensive training programs, enhancing service quality and ensuring compliance with regulatory requirements.
- Served as the primary point of contact for customers and vendors, overseeing the review of purchase orders and acceptance of deliveries.
- Demonstrated ability to effectively multitask, anticipating customer needs and autonomously delivering quality products and services to a large number of guests on a weekly basis.
- Consistently collected and managed significant gross sales revenue each month.
- Monitored KPIs and implemented robust quality control procedures, resulting in a significant increase in sales.
Manager
Brinker International Inc.
White Marsh, Maryland
10.2019 - 02.2021
- Managed a team of 45+ employees in a high-pressure environment, demonstrating strong leadership and organizational skills.
- Adapted and executed business plans and quality standards, consistently outperforming KPI metrics.
- Played a key role in achieving significant revenue increase through strategic thinking and problem-solving.
- Leveraged operational systems and team members to improve operational efficiency, demonstrating my strong analytical and organizational skills.
- Showcased conflict resolution abilities and effective communication skills.
Paralegal Internship
Gessner, Snee, Mahoney & Lutche, PA
Bel Air, MD
09.2013 - 12.2013
- Managed a filing system of over 500 cases, ensuring easy access and retrieval of documents.
- Drafted a variety of legal documents including motions, briefs, and correspondence, resulting in a 30% decrease in attorney drafting time.
- Thrived in fast-paced environment with shifting deadlines, consistently delivering all work on time.
Education
CAPM Certification - Project Management
Project Management Institute
09-2024
Bachelor of Science - Business Communications
Stevenson University
Baltimore, MDGraduate Certificate - Paralegal Studies
Harford Community College
Bel Air, MDSkills
- Effective Multitasking
- Ability to Prioritize
- Document Organization & Maintenance
- Meticulous Attention to Detail
- Legal Research & Documentation
- Time Management
- Collaborative
- Empathy & Trust Building
- E-filing
- Medical Abstracts
- Intake Interviews
- Legal Requests & Motions
Affiliations
- Community Outreach: March of Dimes, ServeFest, Blessing in a Backpack.
Timeline
Paralegal, Workers' Compensation
Kelly & Higinbothom
12.2023 - 06.2024
Bartender
Claddagh Irish Pub
10.2022 - 06.2023
Manager
Brinker International Inc.
10.2019 - 02.2021
Paralegal Internship
Gessner, Snee, Mahoney & Lutche, PA
09.2013 - 12.2013
CAPM Certification - Project Management
Project Management Institute
Bachelor of Science - Business Communications
Stevenson University
Graduate Certificate - Paralegal Studies
Harford Community College