Summary
Overview
Work History
Education
Skills
College Preparatory
Custom
References
Timeline
Generic

Jennifer Horning

Lancaster,OH

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

16
16
years of professional experience

Work History

Shift Leader

Walgreen's Drug Store
Lancaster, OH
06.2023 - Current
  • Resolved customer complaints promptly and professionally.
  • Monitored employee performance and provided feedback for improvement.
  • Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Reviewed time sheets for accuracy before submitting them for payroll processing.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.

Office Manager

The Cleaning Authority
Westlake, OH
08.2021 - 05.2023
  • Supervised staff members, organized schedules and delegated tasks.
  • Developed and implemented office policies and procedures.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Responded to customer inquiries via phone or email in a professional manner.

Food Service Director

Promedica of Twinsburg
Twinsburg, Ohio
02.2020 - 06.2021
  • Assisted in menu planning and recipe development according to customer preferences.
  • Supervised the daily operations of the kitchen, cafeteria, and catering services.
  • Hired, trained, disciplined employees

  • Resolved customer complaints quickly and efficiently while maintaining positive relationships with customers.

Dietary Director

Highland Square Nursing and Rehabilitation
Akron, Ohio
12.2017 - 12.2019
  • Prepared menus, recipes, and diet plans in accordance with dietary guidelines
  • Monitored food preparation and delivery to ensure quality standards are met.
  • Ordered, maintained,par levels and equipment

  • Participated in professional development opportunities related to nutrition management best practices.

General Manger of Ood Services

Vocational Guidance Services
Cleveland, Ohio
03.2009 - 08.2016
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Education

Hotel/Restaurant Management

Pennsylvania Institute of Culinary Arts
Pittsburgh, PA
01-1998

High School Diploma -

Westlake High School
Westlake, OH
01-1994

Skills

  • Employee training
  • Customer service
  • Team leadership
  • Performance monitoring
  • Conflict resolution
  • Team management

College Preparatory

  • Exceeded in all clases in High School
  • Consistently performed at the highest level of study

Custom

Uniquely able to to lead by example and bring out the best in others. This skill started in High School and has transferred to my everyday life as Shift Lead at Walgreens.

Computer Literate (all platforms)

References

References available upon request.

Timeline

Shift Leader

Walgreen's Drug Store
06.2023 - Current

Office Manager

The Cleaning Authority
08.2021 - 05.2023

Food Service Director

Promedica of Twinsburg
02.2020 - 06.2021

Dietary Director

Highland Square Nursing and Rehabilitation
12.2017 - 12.2019

General Manger of Ood Services

Vocational Guidance Services
03.2009 - 08.2016

Hotel/Restaurant Management

Pennsylvania Institute of Culinary Arts

High School Diploma -

Westlake High School

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Jennifer Horning