Jennifer Hume
Denver,CO
Summary
Obtain a position that will make the most of as well as increase my knowledge of today’s labor force. Should this position be obtained, my objective is to not only increase experience but to provide for familial needs as well.
Overview
12
12
years of professional experience
Work History
Gate Agent/ Customer Service
Frontier Airline
Denver, Colorado, USA
04.2024 - Current
- Helping passengers rebook their flight tickets
- Helping people check luggage and print out boarding passes
- Calling for passengers in different zones to board the plane
- Announcing flight delays or other changes
- Verifying passenger identification and boarding passes
- Processed customer transactions, resolving inquiries and assisting with returns.
- Ensuring service animals have proper identification
- Helping passengers find connecting flight gates, customs or baggage check areas
- Taking serval calls from travelers in need of assistance with flights or other issues with luggages
Ramp Specialist
Swissport (Amazon)
Denver, Colorado, USA
11.2022 - 03.2024
- Engage in good work procedures and work standards that will ensure adequate performance and personnel safety
- All work to be carried out in accordance with Company policies, risk assessments and safe working practices according to OSHA Standards.
- Providing a safe and efficient solution for Loading and unloading luggage,cargo & heavy equipment.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Call Center Representative
Development Bank of American Samoa
Tafuna Pago Pago, Am Samoa
07.2019 - 03.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Handled high call volumes, assisting customers with account inquiries, loan information, and service resolution.
Call Center Representative/ Cash Handler
Eazy Print Shop
Nu’uuli PagoPago, Am.Samoa
09.2013 - 01.2016
- Effectively communicates with management and service staff in order to fulfill and address any issues or needs requested by customer’s
- When required, Balance all transaction at the end of the day for cash reconciliation
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Answered incoming customer calls, providing accurate product details and resolving issues promptly.
Education
Criminal Justice
American Samoa Community College
American Samoa01.2022
High School Diploma -
SDA Iakina High School
American Samoa01.2020
Skills
- Good organizational and multitasking skills
- Excellent verbal and written communication skills in English and Samoan
- Active listening and effective communication
- Computer skills
- Friendly, positive attitude
- Professional Phone Etiquette & Call Handling
Accomplishments
- Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach
Timeline
Gate Agent/ Customer Service
Frontier Airline
04.2024 - Current
Ramp Specialist
Swissport (Amazon)
11.2022 - 03.2024
Call Center Representative
Development Bank of American Samoa
07.2019 - 03.2021
Call Center Representative/ Cash Handler
Eazy Print Shop
09.2013 - 01.2016
Criminal Justice
American Samoa Community College
High School Diploma -
SDA Iakina High School