Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Huntington

Lindale,TX

Summary

Hardworking, reliable, passionate professional takes pride in providing exceptional customer service and creating an enjoyable experience for guests. Skilled in anticipating needs and problem solving. Highly organized. Dedicated. Willingness to take on added responsibilities to ensure team's success. Maintains focus and joyful attitude in stressful situations and high-volume environments.

Overview

22
22
years of professional experience

Work History

Hospitality Assistant/Barista

Mercy Ships Through Express
01.2023 - Current
  • Maintain high standards of quality and performance in all that the hospitality team does.
  • Enhance guest satisfaction by providing exceptional customer service and promptly addressing concerns and meeting needs.
  • Coordinate event logistics with all event stakeholders.
  • Plan and execute catering events, ensuring a memorable experience for attendees.
  • Create event paperwork for the team as well as invoices for departmental charges.
  • Handle guest reservations and confirmations
  • Ensure lodging is cleaned and stocked and guest ready, and key is in KeyCafe for guest arrivals.
  • Perform general housekeeping tasks throughout campus to ensure high levels of cleanliness.
  • Assist in creating daily task schedule for hospitality team.
  • Maintain inventory and place order for needed items.
  • Answer and direct incoming calls to accurate departments.




Owner

Flavor Indian & Asian Fare Restaurant & Store
11.2015 - 07.2022
  • Managed day-to-day business operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Established policies and procedures for business operations to maintain consistency and excellence in service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, payroll, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Mentored employees on best practices in customer service and sales techniques, leading to increased performance levels.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Reconciled cash and credit card transactions to maintain accurate records.

Owner/Operator

The Garden Cottages
04.2003 - 05.2010
  • Managed daily operations of four 2-bedroom cottages, including reservations, housekeeping, and maintenance, for seamless guest experiences.
  • Established strong rapport with guests through excellent communication skills, fostering long-term relationships with loyal customers.
  • Created a welcoming atmosphere, ensuring guests felt at home during their stay.
  • Handled guest requests and complaints.
  • Optimized website content and online presence, leading to increased bookings from online channels.

Education

Bachelor of Arts - Criminology & Psychology

Valparaiso University
05.1997

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Organization
  • Adaptable and Flexible
  • Team Leadership
  • High Energy and Stamina

Timeline

Hospitality Assistant/Barista

Mercy Ships Through Express
01.2023 - Current

Owner

Flavor Indian & Asian Fare Restaurant & Store
11.2015 - 07.2022

Owner/Operator

The Garden Cottages
04.2003 - 05.2010

Bachelor of Arts - Criminology & Psychology

Valparaiso University

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Jennifer Huntington