Jennifer Hurtado
The Hangout
Crosby,TX
1
Language
1
Certification
12
years of professional experience
Efficient and quick learner, able to adapt to new environments with ease. Skilled at multitasking in fast-paced environments while maintaining accuracy and professionalism. Strong communication and interpersonal skills, ensuring a welcoming and supportive experience for patients. Organized and detail-oriented. Always eager to learn and grow, staying open to feedback and opportunities for development. Dependable team player who contributes to a positive, efficient, and focused work environment.
Work History
Bar Manager
9 Months- Managed daily bar operations, ensuring efficient service and customer satisfaction.
- Trained and supervised staff on mixology techniques and customer service standards.
- Implemented inventory control systems to optimize stock levels and reduce waste.
- Conducted regular team meetings to address challenges and improve service protocols.
- Monitored compliance with health regulations to maintain safety standards in bar area.
- Analyzed customer feedback to drive continuous improvement in service quality and offerings.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Enhanced team productivity through effective scheduling and task delegation. Making sure scheduling was done.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
Maintenance
2 Years 6 Months- Performed routine maintenance tasks, including inspecting equipment, troubleshooting issues, and repairing or replacing faulty components
- Maintained accurate records of all maintenance activities, including repairs made, parts used, and costs incurred
- Maintained compliance with environmental regulations by properly handling hazardous materials/waste disposal/etc
Customer Service Representative
1 Year 4 Months- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Upsold additional products or services to customers based on their needs and preferences
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
Janitor
9 Months- Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
- Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
- Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions
- Followed safety protocols while handling hazardous materials and chemicals
Education
High school diploma
Skills
Customer service
Team leadership
Problem-solving
Staff training
Training and mentoring
Inventory management
Staff scheduling
Customer relationship building
Safety awareness
Issue resolution
Relationship building
Verbal and written communication
Service-oriented mindset
Personal Information
Driving License: Driver's License
Certification
Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Bar Manager
The Hangout
12.2025 - 09.2026Read More
Maintenance
Brock Group
08.2016 - 02.2019Read More
Customer Service Representative
Reliant Energy
04.2015 - 08.2016Read More
Janitor
S & E
06.2014 - 03.2015Read More
Galena Park High School
High school diploma
Read More