Jennifer Hutchinson
Ravensdale,WA
Summary
Dynamic Preventative Maintenance Sales/ Project Manager, offering almost a decade of expertise in building partnerships, retaining key accounts and enhancing profit channels in the mechanical industry. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
14
14
years of professional experience
Work History
Sr. Maintenance Specialist/Sr. Project Manager
Vital Mechanical Service
Renton, WA
09.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Expanded customer base through targeted prospecting and networking efforts.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Exceeded personal sales goal of $350k and closing the year out selling $647k in preventative maintenance.
Sr. Account Manager
Performance Mechanical Group
Kent, WA
08.2016 - 09.2022
- Developed deep knowledge of products and services to support customers in helping them make the best decisions.
- Managed $1.5 million dollars in Legacy accounts, as well as brought in $250k in new accounts every year.
- Build relationships and trust with the 450 accounts I managed and was responsible for.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked in partnership with the service department and construction department for coordinating smooth operations.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Exceeded sales quota for new maintenance accounts by bringing in over 250 new accounts in the past 5 years and exceeded construction sales quota each year by over $1.5 million dollars the past 3 years in a row.
General Manager
The Habit Burger Grill
Kent, WA
06.2015 - 08.2016
- Opened a new restaurant for a Franchisee and trained and traveled out of state.
- Managed budget implementations, employee reviews, training, schedules, hiring and firing.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
General Manager
Arbys Resturant
Fife And North Bend, WA
12.2010 - 07.2016
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- My store was the only store to comp double digets 3 years in a row.
- I managed the highest volume store in our Seattle Portland market.
- Over saw daily activities of 25-30 employees.
- Maintained high standards of customer service during high volume, fast paced operations.
Education
Associate of Arts -
Green River Community College
Auburn, WA06.2004
High School Diploma -
Tahoma Senior High School
Maple Valley, WA06.2001
Skills
- Self Motivated and Driven
- Business Development
- Revenue Generation
- Goals and Performance
- Teamwork and Collaboration
- Customer Service
Affiliations
BOMA Member
NAWIC Member
Timeline
Sr. Maintenance Specialist/Sr. Project Manager
Vital Mechanical Service
09.2022 - Current
Sr. Account Manager
Performance Mechanical Group
08.2016 - 09.2022
General Manager
The Habit Burger Grill
06.2015 - 08.2016
General Manager
Arbys Resturant
12.2010 - 07.2016
Associate of Arts -
Green River Community College
High School Diploma -
Tahoma Senior High School