Jennifer Israel
Willingboro,NJ
Summary
Dedicated and empathetic professional with extensive experience in family support and customer service. Known for exceptional multi-tasking abilities, problem-solving skills, and effective communication, both written and verbal. Passionate about helping others, with a proven track record of assisting clients through challenging situations and ensuring their needs are met with care and professionalism.
Overview
12
12
years of professional experience
Work History
Family Service Specialist (Bilingual)
Department of Children and Families
Middlesex County
06.2014 - 01.2022
- Provided compassionate support and guidance to families, ensuring their needs were effectively met through various resources
- Conducted thorough field and office work to gather, analyze, and document essential information, safeguarding the well-being of children
- Coordinated with families and community resources, arranging assessments, transportation, and necessary services such as substance abuse treatment and job training
- Engaged in regular meetings with supervisors to discuss caseloads, implement best practices, and adhere to policies and procedures
- Accurately entered data regarding visits, assessments, goals, and client concerns
Family Advocate (Bilingual)
Acelero Learning Monmouth County Head Start
Perth Amboy, NJ
05.2011 - 06.2014
- Managed records and provided support for 45 children and families, identifying goals, strengths, and needed services
- Enhanced families' understanding of child development and health care through home visits, meetings, and events
- Established and nurtured community partnerships to improve families’ access to specialized services
- Recruited and enrolled families into the program, fostering strong relationships and ensuring effective participation
Family Worker/Administrative Assistant
PRAHD
Perth Amboy, NJ
11.2009 - 05.2011
- Conducted and documented customer satisfaction surveys, providing valuable feedback to improve services.
- Maintained detailed records for 35 children and families, ensuring accurate and up-to-date information.
- Collaborated with families and community partners to enhance access to specialized services.
- Performed reception duties, including data entry, communication management, and staff coordination.
- Provided support, advocacy and guidance to families in crisis situations.
- Assessed the strengths, needs and resources of families in order to develop individualized service plans.
- Developed and implemented family-centered interventions to address family issues.
- Educated clients on available community resources such as housing, food banks, counseling.
- Maintained accurate records of all client interactions and progress towards goals.
Education
Family Development Credential -
St. Peter’s University
Jersey City, NJ04.2008
Bachelor’s - Sociology; Minor in Spanish and Criminal Justice
Georgian Court University
Lakewood, NJ05.2006
Skills
- Excellent written and verbal communication skills in English and Spanish
- Strong problem-solving abilities
- Empathy
- Client support
- Effective multi-tasking
- Great organizational skills
- Data Entry
- Scheduling
- Data Collection
- Proficient in Microsoft Office Suite
- Proficient in Word Perfect
- Fast and accurate typing (60 wpm)
- Ongoing professional development
- Training programs
- Educational classes
- Inbound and Outbound Calling
Additional Information
Participated in ongoing education and training at the Department of Children and Families Training Academy, staying current with best practices and policies.
References
References available upon request.
Timeline
Family Service Specialist (Bilingual)
Department of Children and Families
06.2014 - 01.2022
Family Advocate (Bilingual)
Acelero Learning Monmouth County Head Start
05.2011 - 06.2014
Family Worker/Administrative Assistant
PRAHD
11.2009 - 05.2011
Family Development Credential -
St. Peter’s University
Bachelor’s - Sociology; Minor in Spanish and Criminal Justice
Georgian Court University