Jennifer Jackson
Kernersville,NC
Summary
Dynamic Sales Support Specialist with a proven track record at Liberty Hardware, enhancing customer satisfaction and streamlining sales processes. Excelled in GDSN system implementation and adept at fostering client relationships, leading to a significant increase in sales opportunities. Skilled in Excel Spreadsheet Management and known for exceptional team collaboration and problem-solving abilities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Support Specialist
Liberty Hardware
Winston-Salem, NC
10.2001 - 01.2024
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Coordinated responses and resources to handle special client requests.
- Supported successful trade show participation by coordinating logistics, preparing materials, and managing booth setup.
- Received and organized vendors samples for use by sales team.
- Expedited contract negotiation processes by reviewing, editing, and preparing critical documents for management approval.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to event marketing, sales and brand promotion.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated prices, terms of sales and service agreements.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Consulted with businesses to supply accurate product and service information.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Generated advertising brochure for vendor use.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built diverse and consistent sales portfolio.
- Developed, maintained and utilized diverse client base.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
NC Agricultural And Technical State University
Greensboro, NCSkills
Excel Spreadsheet Management
GDSN System Implementation
Proficient in Syndigo GDSN
Business Intelligence Reporting
Experience with 1World Sync
JDE System
Certification
Continuous Improvement Yellow Belt
Timeline
Sales Support Specialist
Liberty Hardware
10.2001 - 01.2024
NC Agricultural And Technical State University