Jennifer Jackson
Des Moines,IA
Summary
Versatile healthcare professional with a robust background in patient care and office support, exemplified by case management for 30+ patients weekly at Optimae Home Health. Excelled in creating efficient administrative processes and fostering patient relationships. Skilled in OASIS charting and communication, demonstrating a unique blend of empathy and organizational prowess.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Nurse Care Manager
Optimae Home Heath
Des Moines, IA
05.2023 - Current
- Creating intake visits to begin services
- Case management with 30+ patients weekly
- Setting schedule with patients
- Establish professional relationships with providers and patients
- Complete in-home skilled nursing visits for psychiatric, and high-risk patients
- Handle medication management/ fill medication planners
- Administer psychiatric injections as prescribed
- Submit various referrals to physicians, OT, PT, ST
- Charting on each patient based on skilled nursing visits in EMR
- Lab draws to establish therapeutic levels
Clinic Office Support
Primary Health Care
Des Moines, IA
09.2021 - 05.2023
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Volunteered to help with special projects of varying degrees of complexity
- Performed research to collect and record industry data
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assist patients with check in process, update paperwork and verify the information obtained is correct
Youth Care and Support Worker
YESS
Des Moines, IA
03.2020 - 10.2021
- Developed treatment plans to help clients build self-confidence and resilience
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans
- Listened to clients' concerns and provided encouragement and support
- Determined clients' risk of self-harm or other dangerous behaviors
- Supervised youth in residential and community-based programs to minimize risks and offer support
- Designed safe and supportive environment for clients to discuss issues
- Completed necessary reports and documentation to maintain thorough, accurate case records
- Provided key emotional support to special needs youth
Daycare Provider
In Home Care
Carlisle, IA
12.2010 - 10.2019
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Introduced children to educational games and activities to boost learning
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Assisted in potty training and other daily hygiene activities to support child development
- Worked with children to develop good cognitive, physical and language skills
- Enforced rules and managed behavior through developmentally appropriate discipline
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
Foreclosure Specialist
Wells Fargo Home Morgage
Des Moines, IA
11.2006 - 05.2008
- Supported management by processing invoices and documents with consistent on-time delivery
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
- Generated invoices upon receipt of billing information and tracked collection progress
- Gathered information regarding lien payoff amounts, tax data and credit standing
- Maintained and updated all portfolios by state given by foreclosure management
- Supervised processing of activities and administered responsiveness of alerts to determine foreclosure timeline management
- Managed and responded to correspondence and inquiries from customers and vendors
Education
Bachelor of Science - Nursing
Mercy College of Health Sciences
Des Moines, IA12.2022
Associate of Arts - EMT/Fire Fighter
Des Moines Area Community College
Ankeny, IA08.2018
Skills
- Telephone Reception
- Google Drive
- Set Appointments
- Medical Office Support Expertise
- Email Correspondence
- HIPAA Guidelines
- Customer Care
- Phone Screens
- Patient Education
- Disease Management Programs
- Follow-Up Calls
- Resource Allocation
- Case Management
- OASIS Charting
- Communication with providers
- Insurance standards
Certification
Nursing License, 03/23
References
- Shelby Miller Front End Supervisor Primary Health Care, (712-660-2490)
- Kari Glenn, Co-worker at Primary Health Care, (515) 865-0971
- Marissa Catalan, Co-worker at Optimae Home Health, (515) 669-6269
Timeline
Nurse Care Manager
Optimae Home Heath
05.2023 - Current
Clinic Office Support
Primary Health Care
09.2021 - 05.2023
Youth Care and Support Worker
YESS
03.2020 - 10.2021
Daycare Provider
In Home Care
12.2010 - 10.2019
Foreclosure Specialist
Wells Fargo Home Morgage
11.2006 - 05.2008
Bachelor of Science - Nursing
Mercy College of Health Sciences
Associate of Arts - EMT/Fire Fighter
Des Moines Area Community College