Jennifer Jaksa
Corunna,MI
Summary
Proven Office Manager with a track record of enhancing customer satisfaction and streamlining operations at The Storage Depot. Excelled in organizational skills and office administration, significantly improving document confidentiality and financial record accuracy. Skilled in customer service and data entry, adept at multitasking to achieve outstanding results. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
The Storage Depot
08.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
Cashier
Marathon
03.2014 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained inventory and ordered new inventory when needed to keep store well stocked
Reservation Specialist/Front Desk Receptionist
Bavarian Inn Lodge
04.2011 - 06.2012
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.
- Supported marketing efforts by promoting special offers or packages during the booking process.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
Property Manager
Camelot Villas
06.2006 - 04.2011
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Prepared and executed documents for the purchase of manufactured homes within the community
- Ran background checks on each person that applied for residency within the community
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Contacted and coordinated meetings with contractors for high dollar repairs within the community.
Education
High School Diploma -
Arthur Hill High School
Saginaw, MI06.1993
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
Timeline
Office Manager
The Storage Depot
08.2016 - Current
Cashier
Marathon
03.2014 - 08.2016
Reservation Specialist/Front Desk Receptionist
Bavarian Inn Lodge
04.2011 - 06.2012
Property Manager
Camelot Villas
06.2006 - 04.2011
High School Diploma -
Arthur Hill High School