Jennifer Jeffers
Jet Industries Inc.
Salem,OR
18
years of professional experience
Compassionate caregiver experienced in patient care and emotional support. Skilled in maintaining a safe environment and implementing best practices for health monitoring. Committed to enhancing client well-being through reliable teamwork and effective communication.
Work History
Dispatcher
1 Year 7 Months- Coordinated service requests between clients and technicians to ensure timely responses.
- Managed scheduling of service appointments using dispatch software for optimal efficiency.
- Communicated with field staff to provide updates on job status and address client inquiries.
- Assisted in maintaining accurate records of service activities and technician performance.
- Resolved customer complaints by facilitating effective communication between clients and service teams.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Answered phone calls and responded to customer emails.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Supported inventory management efforts by tracking parts usage patterns among field technicians in order to optimize stock levels.
- Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization.
- Maintained accurate records of permits issued and tracked project statuses.
- Maintained strong relationships with vendors.
- Prepared bids and proposals to submit to clients and secure new business.
- Reviewed and analyzed contract terms to ensure compliance with legal standards
- Maintained comprehensive contract database for efficient retrieval and record-keeping
Caregiver
4 Months- Administered medications as prescribed, maintaining accurate records of dosages.
- Monitored and reported changes in resident health status to nursing staff promptly.
- Provided emotional support and companionship to enhance resident well-being.
- Implemented infection control measures to maintain a clean and safe living space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Developed strong relationships with residents, fostering a supportive environment.
Administrative Assistant
2 Years 1 Month- Managed incoming communications, prioritizing urgent requests to enhance responsiveness.
- Supported procurement processes by tracking inventory levels and coordinating orders with suppliers.
- Answered a multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed payroll data entry and processing for 14 employees to comply with predetermined company guidelines.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Submitted reports on payroll activities.
- Processed invoices accurately and efficiently, ensuring timely payments to vendors.
- Reconciled vendor statements, resolving discrepancies to maintain accurate accounts.
- Input financial data and produced reports using QuickBooks.
- Maintained good working relationships with vendors and resolved disputes.
- Matched purchase orders with invoices and recorded necessary information.
- Implemented inventory tracking systems to streamline operations and enhance accuracy.
Assistant Store Manager
8 Months- Supervised daily operations to enhance customer satisfaction and streamline service delivery.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Trained and mentored new staff on store policies and customer service standards.
- Collaborated with management to create promotional displays that increased foot traffic.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
6 Years 2 Months- Managed inventory levels, and implemented strategies to reduce shrinkage and improve stock accuracy.
- Managed daily operations to ensure smooth functioning of the store, and maintained a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedure.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Cashier
1 Year 6 Months- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new cashiers on register operations and store policies.
- Assisted in inventory management, ensuring stock levels were maintained.
- Monitored cash drawer accuracy, ensuring discrepancies were addressed immediately.
- Developed promotional displays to enhance product visibility and drive sales.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Organized stock inventory to ensure efficient product accessibility and availability.
- Monitored product shelf life and implemented rotation practices to minimize waste.
- Assisted in maintaining cleanliness and organization of storage areas to optimize space utilization.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Caregiver
3 Years- Administered medications and maintained accurate records of dosages.
- Administered medications as prescribed, maintaining accurate records of dosages.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
GED
Certified Nursing Assistant
BLS/CPR Certification
Skills
Customer service
Data entry
Decision-making
Active listening
Patient care
HIPAA compliance
Reliable team player
Direct patient care
Collecting vital signs
Bathing assistance
Compassionate care
Alzheimer's and dementia care
Basic life support
Bedside manner
Vital signs monitoring
Electronic charting
Compassionate care caregiver
Companionship and emotional support
Healthcare ethics
Maintaining privacy
Condition monitoring
Timeline
Dispatcher
Jet Industries Inc.
08.2024 - 03.2026Read More
Caregiver
The Arbor at Avamere Court
04.2023 - 08.2023Read More
Administrative Assistant
West Coast Mechanical Contractors
12.2020 - 01.2023Read More
Assistant Store Manager
Jacksons Food Store
04.2020 - 12.2020Read More
Store Manager
7-eleven Convenience Store
02.2014 - 04.2020Read More
Cashier
Dollar Tree
08.2012 - 02.2014Read More
Caregiver
Avamere Court at Keizer
01.2008 - 01.2011Read More
McNary High School
GED
Read More
Northwest Care Academy
Certified Nursing Assistant
Read More
Red Cross
BLS/CPR Certification
Read More