Jennifer Johannsmeier
North Jackson,OH
Summary
Class B school bus driver with a knack for routing and time management. Able to multitask and use problem solving skills to resolve issues.
Additionally I am a customer service representative that assists in guest relations and reservations. I am active in many areas of the campground and can be versatile.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cafeteria Worker
Newton Falls Exempted Village School District
Newton Falls, OH
01.2021 - Current
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
Customer Service Representative
Lake Milton KOA
Diamond, OH
05.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online reservations, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
School Bus Driver
Newton Falls Exempted Village School District
Newton Falls, OH
01.2021 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
Cook
Skylanes Bowling Center
Garrettsville, OH
10.2013 - 03.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Bar Tender
Skylanes Bowling Center
Garrettsville, OH
10.2013 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Skills
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payments
- Product knowledge
- Clean driving record
- Pre-trip inspections
- Defensive driving
- DOT regulations
- Local traffic regulations
- Route planning
Certification
Class B CDL with passenger endorsement
Timeline
Customer Service Representative
Lake Milton KOA
05.2021 - Current
Cafeteria Worker
Newton Falls Exempted Village School District
01.2021 - Current
School Bus Driver
Newton Falls Exempted Village School District
01.2021 - Current
Cook
Skylanes Bowling Center
10.2013 - 03.2020
Bar Tender
Skylanes Bowling Center
10.2013 - 03.2020