Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jennifer Johnson

Golden Valley,MN

Summary

Accomplished Triage RN & Care Coordinator - experienced in conducting telephone analysis of symptoms to facilitate appropriate patient care. Strong knowledge of medical terminology, anatomy, physiology and pathophysiology. Continually maintained positive attitude in emergent, stressful situations. Skilled Telephone Triage Nurse experienced in assessing needs, making clinical decisions based on protocols and communicating with primary care team. Excellence in promoting and restoring patients' health through nursing and health education processes and resources. Fosters relationships and coordinates with clinical healthcare professionals for continuity of care.

Care Coordination RN with great listening skills. Allow all patient's to explain in detail how to best help. Charting accurately and thoroughly each encounter with a patient in the EMR.

Overview

11
11
years of professional experience
1
1
Certification

Work History

RN Telephone Triage

HealthPartners
Bloomington, MN
04.2017 - 05.2023
  • Analyzed discussed symptoms with established protocols to determine patient acuity.
  • Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
  • Rendered telephone advice according to established guidelines and protocols.
  • Communicated triage information to primary care team to discuss disposition.

RN Medication Refills

Park Nicollet
St. Louis Park, Minnesota
02.2017 - 04.2018
  • Evaluated patients that came in person to the Rheumatology Clinc. Recognized and addressed complications and coordinated treatment with other members of the care team.
  • Ordered refills of medications when appropriate.
  • Contacted patient if labs or appointments were needed in order to complete refill.
  • Kept accurate records related to medication orders.

Patient Care Coordinator

HealthPartners
Bloomington, Minnesota
01.2012 - 02.2016
  • Communicated with patients to ensure quality of care and develop care plans.
  • Scheduled evaluations and procedures for patients.
  • Documentation of patient's understanding of current and future interventions regarding their plan of care.

Education

Bachelor of Science - Nursing

Bethel University
Saint Paul, MN
12.2014

Associate of Science - Nursing

Inver Hills Community College
Inver Grove Heights, MN
06.1992

Skills

  • Needs Assessment
  • Patient Advocacy
  • Patient Communication
  • Patient Interviews
  • Patient Empathy
  • Exceptional Customer Service
  • Physician Collaboration

Certification

  • Public Health Nurse Certificate
  • MN RN License
  • WI RN License
  • Graduated BSN program with honors

Timeline

RN Telephone Triage

HealthPartners
04.2017 - 05.2023

RN Medication Refills

Park Nicollet
02.2017 - 04.2018

Patient Care Coordinator

HealthPartners
01.2012 - 02.2016

Bachelor of Science - Nursing

Bethel University

Associate of Science - Nursing

Inver Hills Community College

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Jennifer Johnson