Jennifer Johnson
Aberdeen,SD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Patient Service Specialist
Avera Health
Aberdeen, SD
08.2015 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
Student Loan Servicer
Great Lakes Higher Education Corporation & Affiliates
Aberdeen, SD
01.2012 - 08.2015
- Assisted in the development of comprehensive training programs for newly hired loan servicers, ensuring a consistent approach to service delivery.
- Reduced delinquencies with proactive communication strategies and tailored payment plans for borrowers facing financial difficulties.
- Contributed to a positive work environment by maintaining open communication channels with colleagues and offering assistance when needed.
- Enhanced customer satisfaction by efficiently handling inquiries, addressing concerns, and providing timely updates on loan status.
Program Analyst IV
Chickasaw Nation Industries
Aberdeen, SD
09.2006 - 10.2011
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
- Gathered information to create inventories for the land we were offering to purchase.
- Build and send out land sale packets for the applicants to complete.
- Worked on several audits of previous sales to check for any typographical errors, and created affidavits to correct any issues.
Education
No Degree - General Studies
Northern State University
Aberdeen, SDHigh School Diploma -
Central High School
Aberdeen, SD05-2000
Skills
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Customer service
- Eligibility determination
- Friendly and outgoing
- Problem-solving
- Multitasking and organization
- Phone and email etiquette
- Flexible schedule
- Data entry
Languages
English
Native or Bilingual
Timeline
Patient Service Specialist
Avera Health
08.2015 - Current
Student Loan Servicer
Great Lakes Higher Education Corporation & Affiliates
01.2012 - 08.2015
Program Analyst IV
Chickasaw Nation Industries
09.2006 - 10.2011
No Degree - General Studies
Northern State University
High School Diploma -
Central High School