Jennifer Johnson
Lehigh Acres,FL
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
19
19
years of professional experience
Work History
Patient Service Representative II
Advanced Urology Institute
11.2022 - Current
- Serve as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Tale copayments and compiled daily financial records.
- Balance deposits and credit card payments each day.
- Answer incoming calls, schedule appointments and procedures.
- Provide exceptional customer service to patients, answering questions and addressing concerns.
- Demonstrate strong multitasking abilities while managing numerous tasks simultaneously.
Senior Secretary
S & J Renovations
09.2006 - 11.2022
- Optimized workflow efficiency by prioritizing tasks effectively based on urgency levels while remaining adaptable to shifting priorities.
- Developed strong working relationships with external vendors or partners through consistent communication and exemplary customer service.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Associate of Arts -
Edison Community College
Naples, FL05-2000
Skills
- Reception management
- Front desk supervision
- Veradigm EMR
- Urochart
- Reception management
- Phreesia
- Microsoft Word/Excel
Timeline
Patient Service Representative II
Advanced Urology Institute
11.2022 - Current
Senior Secretary
S & J Renovations
09.2006 - 11.2022
Associate of Arts -
Edison Community College
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