Jennifer Johnson-Reeves
Gadsden
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Successfully managed sensitive information and enhanced customer loyalty through empathetic service. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Secretary
Medical Advocacy
12.2019 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Cashier
Marathon Gas
10.2014 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Customer Service
Secret Touch Inc.
05.2010 - 09.2014
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed large amounts of incoming phone calls
- Created reports and documents as requested by the office manager
Education
High School Diploma -
Central High School
Carrollton, GASkills
- Customer service
- Verbal and written communication
- Organization
- Keyboarding skills
- Time Management
- Active Listening
- Record preparation
- Data verification
- Phone reception
- Confidentiality
Timeline
Secretary
Medical Advocacy
12.2019 - Current
Cashier
Marathon Gas
10.2014 - 12.2019
Customer Service
Secret Touch Inc.
05.2010 - 09.2014
High School Diploma -
Central High School