Jennifer Jones
Customer Service Representative
Phoenix,AZ
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in Call Center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Consumer Cellular
Phoenix, AZ
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support for customers.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Retail Supervisor
CVS
Phoenix, AZ
03.2018 - 05.2021
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Trained and oriented associates to maximize team performance.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Customer Service Representative
TTEC
Phoenix, AZ
01.2017 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
Retention Customer Service Representative
Revana
Phoenix, AZ
03.2016 - 01.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Retail Cashier
Goodwill
Mesa, AZ
02.2012 - 09.2015
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Thunderbird High School
Phoenix, AZ 09.1992 - 06.1996
Skills
Professional telephone demeanor
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Representative
Consumer Cellular
11.2021 - Current
Retail Supervisor
CVS
03.2018 - 05.2021
Customer Service Representative
TTEC
01.2017 - 03.2018
Retention Customer Service Representative
Revana
03.2016 - 01.2017
Retail Cashier
Goodwill
02.2012 - 09.2015
High School Diploma -
Thunderbird High School
09.1992 - 06.1996
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