Jennifer Jones
Akron,OH
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Akron Children's Hospital
Green, OH
06.2022 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated effective communication between patients, families, and healthcare providers to improve service delivery.
- Developed and maintained accurate patient records using electronic health record systems (EPIC).
- Trained new staff on patient service protocols and system navigation for improved team performance.
- Resolved complex patient inquiries and concerns through exceptional customer service skills.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Verified patient insurance eligibility and acted as a direct contact for Prior-Authorization needs.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Delivered support to medical staff in completion of patient paperwork.
- Effectively identified problems within the facility and placed timely work orders to have repairs made to the building and appliances/technology.
Guest Attendant
Akron Children's Hospital
Akron, OH
08.2020 - 06.2022
- Provided exceptional customer service to families and patients, ensuring a welcoming environment.
- Assisted in coordinating patient flow and managing front desk operations for optimal efficiency.
- Maintained cleanliness and organization of waiting areas, enhancing overall patient experience.
- Monitored visitor access and adhered to hospital security protocols, ensuring safety compliance.
- Trained new staff on guest services procedures, fostering a knowledgeable team environment.
- Maintained inventory of supplies for guest amenities, ensuring a well-stocked supply was always available for immediate use.
- Identified and documented maintenance concerns during pre-arrival room inspections, facilitating timely resolutions before guest occupancy.
- Maintained high level of professionalism and discretion when dealing with guests, ensuring HIPPA compliance.
- Collaborated with medical staff to facilitate smooth communication between departments and patients.
Inside Sales Coordinator
LKQ Corporation Inc.
Akron, OH
06.2014 - 07.2015
- Coordinated with vendor representatives and company customers to design and implement optimal delivery schedules.
- Facilitated prompt issue resolution and provided answers to customer questions through proactive phone and email follow-ups.
- Streamlined daily workflows for inbound calls, quotes, and sales-related inquiries.
- Managed customer order processing and addressed inquiries regarding product pricing and availability.
- Oversaw coordination with warehouse staff to efficiently select and prepare products for customer orders.
- Investigated customer concerns and deployed efficient resolutions to improve satisfaction levels.
Education
Bachelor of Science - Healthcare Management
Herzing University
Milwaukee, WI04-2021
Associate of Science - Medical Office Administration
Herzing University
Milwaukee, WI12-2016
Skills
- Team building and leadership
- Staff training and development
- Patient care coordination
- Interdepartmental collaboration
- Time management and prioritization
- Organizational skills
- Budget Management
- HIPAA guidelines
- Continuous process improvement
- Epic systems
- Microsoft Software Proficient
- Conflict mediation
Timeline
Patient Service Representative
Akron Children's Hospital
06.2022 - Current
Guest Attendant
Akron Children's Hospital
08.2020 - 06.2022
Inside Sales Coordinator
LKQ Corporation Inc.
06.2014 - 07.2015
Associate of Science - Medical Office Administration
Herzing University
Bachelor of Science - Healthcare Management
Herzing University