Jennifer Jones
Bethesda,MD
Summary
Customer service professional with a decade of experience enhancing client satisfaction. Proficient in Microsoft Office Suite and effective communication, ensuring timely responses and organized documentation. Committed to fostering positive relationships and contributing to operational efficiency.
Overview
6
6
years of professional experience
Work History
Representative, Client Svc I
CANON USA (Client- BCBSA)
DC
08.2024 - Current
- Reviewed and responded to management and client requests via email, phone, text, and in person, ensuring timely communication.
- Developed and maintained a filing system for essential documents, improving office organization.
- Delivered exceptional customer service during interactions with internal and external customers, enhancing overall satisfaction.
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Updated daily log book with information about visitors entering the premises.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
Mailroom Associate
JLL (Client-Leidos)
Gaithersburg
09.2020 - 05.2023
- Daily processing and sorting, pickup and delivery of all inbound and outbound courier and mail.
- Reconcile and account for all incoming and outgoing mail and packages.
- Handle work order requests, incoming and outgoing.
- Communicate with clients via Microsoft Outlook and Teams.
- Researched and followed up with clients on mail and package tracking to enhance communication and service.
- Addressed client requests promptly to ensure a high level of satisfaction and foster positive relationships.
- Created working relationships with clients.
- Maintained inventory of supplies and equipment to support operational efficiency.
Education
Associate of Science - Small Business/ Entrepreneurship
Central Penn College
Summerdale, PA01-2011
Skills
- Records management
- Microsoft Office Suite
- Customer relationship management
- Client focus
- Customer engagement
- Results orientation
- Attention to detail
- Time management
- Effective listening
- Interpersonal skills
- Typing proficiency
Timeline
Representative, Client Svc I
CANON USA (Client- BCBSA)
08.2024 - Current
Mailroom Associate
JLL (Client-Leidos)
09.2020 - 05.2023
Associate of Science - Small Business/ Entrepreneurship
Central Penn College