Jennifer Jordan
Herndon,VA
Summary
Customer focused Client Service Representative with 4+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic, handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Clocktower Animal Hospital
Herndon, VA
06.2022 - Current
- Handled sensitive client information and medical history with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about medical inquiries, services, and medications.
- Responded to customer calls and emails to answer medical inquiries.
- Managed communications between client and Doctors of Veterinary Medicine (DVM).
- Established and managed annual wellness plans and recurring payments.
- Received and responded to third party prescription requests.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Created templates for client and referral communications, such as service reminders and medical record requests.
- Initiated implementation of text communications to follow up on non-critical medical services, thereby simplifying client communications
Sales Clerk and Dog Bather
Great Dogs Of Great Falls
Great Falls, VA
07.2020 - 04.2022
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Performed baths and walk-in services, such as nail grinding and clipping for clients.
- Scheduled grooming and bath appointments over the phone and in person.
- Input new merchandise and products into QuickBooks and determine pricing.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
Professional Dog Bather
Great Dogs Of Great Falls
Great Falls, VA
08.2018 - 03.2019
- Performed baths and walk-in services, such as nail grinding and clipping.
- Maintained proficient salon hygiene and cleanliness.
- Monitored inventory levels of supplies, submitting timely requests for reordering essential items necessary for daily operations.
- Managed the salon schedule, and took incoming calls regarding salon services and products.
- Trained new hires on best practices for dog bathing techniques, contributing to an overall improvement in team performance.
- Enhanced customer satisfaction by providing thorough dog bathing services tailored to each pet''s unique needs.
- Demonstrated knowledge of various breed-specific grooming requirements, ensuring proper care for each individual dog.
- Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
Dog Bather
Petsmart
Vienna, VA
11.2016 - 07.2017
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Successfully calmed anxious pets during the bathing process using proven soothing techniques.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Layout Editor
The Irish Rover Newspaper
South Bend, IN
01.2016 - 12.2016
- Designed the bi-monthly newspaper publication layout
- Increased audience engagement with attention-grabbing headlines, graphics, and layout choices.
- Maintained brand consistency across all published materials by adhering to established style guidelines.
- Utilized layout software (primarily InDesign) to assemble text, photographs, and advertisements in an aesthetically pleasing arrangement
Education
High School Diploma -
The Oakcrest School
McLean, VA06.2015
Skills
- Customer Support
- Payment Processing
- Call center experience
- Follow-up skills
- Data Entry
- Microsoft Office
- Call Documentation
- Customer Account Management
Hobbies
- Self proclaimed plant care enthusiast with a reformed history as a "brown thumb" gardener.
- Crafting
Timeline
Client Service Representative
Clocktower Animal Hospital
06.2022 - Current
Sales Clerk and Dog Bather
Great Dogs Of Great Falls
07.2020 - 04.2022
Professional Dog Bather
Great Dogs Of Great Falls
08.2018 - 03.2019
Dog Bather
Petsmart
11.2016 - 07.2017
Layout Editor
The Irish Rover Newspaper
01.2016 - 12.2016
High School Diploma -
The Oakcrest School