Jennifer Joy
Tacoma,WA
Summary
Devoted, friendly and highly motivated peer professional. Passionate about the development, respect and needs of community members; especially unhoused individuals facing enormous challenges including substance abuse. Extensive experience proactively coordinating and organizing multiple projects efficiently, effectively and successfully in a fast-paced, innovative, supportive and compassionate environment. Strong advocate for those in need and committed to providing best possible service.
Overview
21
21
years of professional experience
Work History
Jennifer Joy's Cleaning Service
Self Employed Services
08.2021 - Current
- Obtained contract with Tacoma Rescue Mission. Responsible for all janitorial services with Jefferson Building, including keeping all common areas, such as bathrooms, kitchens, TV room, and hallways, in a clean and orderly condition.
- Prepare vacant units for new residents by deep cleaning and reporting maintenance needs in a timely and efficient manner.
- Maintaine an appropriate level of respect for residents by respecting their privacy and personal space.
Program Assistant, Adult Basic Education
Tacoma Community College
01.2009 - 01.2014
- Managed a busy front desk, helped students navigate the enrollment process, and directed the public to the appropriate departments or services.
- Directed work-study students on appropriate tasks and processes.
- Facilitated new student orientation which included; presentations, program information, enrollment paperwork, and placement testing.
- Managed waitlists, student files, ABE forms, brochures, office supplies, and ABE library system.
- Arranged access services for students with disabilities.
- Pre-tested students for GED and explained results.
- Participated in college assessment testing with local high schools, and referrals to Running Start Program.
Instructional Assistant 5, Adult Basic Education
Tacoma Community College
07.2006 - 12.2008
- Collaborated with program staff to effectively and efficiently serve students.
- Advise students on appropriate resources and address concerns.
- Utilize databases and computer programs to serve a large number of students.
- Proctor standardized tests, evaluate scores and explain results.
Tutor/ Student Worker, Adult Basic Education
Tacoma Community College
09.2003 - 06.2006
- Worked as a team player and communicated effectively and efficiently to serve students.
- Assisted students in the ABE/ESL entry process.
- Patiently and compassionately worked with students to teach new math and writing concepts. Substituted in ABE math class.
- Assisted with GED pretesting and ABE assessment testing.
Education
Certified Peer Counselor -
Division of Behavior Health And Recovery
State Of Washington 11.2024
Bachelor in Interdisciplinary Arts And Sciences - Concentration in Self And Society
University of Washington, Tacoma
Tacoma, WA06.2008
Associates in Arts - General Studies
Tacoma Community College
Tacoma, WA06.2006
Skills
- Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)
- SMS (Student Management Systems) Database
- Washington State WABER System (statewide testing system)
- Google Suites
- Teamwork and Collaboration
- Relationship-building skills
- Trauma-informed care
- Active Listening
- Effective Communication
- Attention to Detail
- Multitasking Abilities
- Reliability
- Professionalism
- Adaptability
Affiliations
Tacoma Rescue Misson, Climb Team
Women's New Life Program, Art Class
Freedom River Outreach, Homeless Outreach and Food/Clothing Bank
Hope Church, Summer Youth Camp
Timeline
Jennifer Joy's Cleaning Service
Self Employed Services
08.2021 - Current
Program Assistant, Adult Basic Education
Tacoma Community College
01.2009 - 01.2014
Instructional Assistant 5, Adult Basic Education
Tacoma Community College
07.2006 - 12.2008
Tutor/ Student Worker, Adult Basic Education
Tacoma Community College
09.2003 - 06.2006
Bachelor in Interdisciplinary Arts And Sciences - Concentration in Self And Society
University of Washington, Tacoma
Associates in Arts - General Studies
Tacoma Community College
Certified Peer Counselor -
Division of Behavior Health And Recovery