Microsoft Suite
Jennifer Keegan
Spotswood,NJ
Summary
Upbeat, customer-focused Sales Associate with 20+ years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
15
15
years of professional experience
Work History
Prestige Beauty Advisor
Ulta Cosmetics
South Bound Brook, NJ
08.2020 - Current
- Maintained a professional attitude towards clients while providing excellent customer service.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Educated customers on proper makeup techniques and best products for individual needs, including skin tone, beauty routine, and age.
- Followed up with customers after purchase to ensure satisfaction with product usage.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Received new inventory, replenished supplies and optimized displays.
- Monitored inventory levels ensuring sufficient stock is available at all times.
- Organized promotional events such as make-up tutorials or product launches.
- Maintained records related to sales for store management.
- Attended sales meetings, trainings, seminars and trade shows related to the beauty industry.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Ensured that all stock was replenished regularly so shelves were always well presented.
- Kept up to date on company product line changes to better assist customers and boost revenue.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Analyzed customer feedback and reported it to management on a regular basis.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers and identified their needs through product knowledge.
- Recommended merchandise based on expert product knowledge and client preferences.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Developed relationships with existing customers by engaging them in conversation about new products.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers to determine wants or needs.
- Created attractive displays to showcase beauty products in an appealing manner.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Recommended complementary products based on guest interests or items selected for purchase.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
Freelance Makeup Artist
Self-employed
01.2009 - Current
- Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
- Maintained counter hygiene standards with sanitized display units, tools and testers.
- Performed makeovers for fashion shows and special events.
- Applied makeup to clientele to cover imperfections and create new looks.
- Cleaned display units, tools and testers throughout day to reduce spread of harmful germs or bacteria.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Attended trade shows, conventions, workshops and seminars related to cosmetology field.
- Conducted demonstrations at cosmetic counters to promote new products.
- Created brand awareness through sharing and demonstration of product knowledge.
- Created custom looks for special events, such as weddings, proms, and photo shoots.
- Provided makeup services for weddings, proms and other special events.
- Collaborated with other makeup artists to achieve team and counter goals.
- Consulted with clients about desired look or color palette prior to application process.
Education
High School Diploma -
Toms River High School East
Toms River, NJ08-1987
Skills
- Client Relationship Building
- Product Management
- Product Organization
- Promotional Event Coordination
- Display Preparation
- Makeup Application
- Exceptional Customer Service
- Relationship Building
- Product Demonstrations
- Cosmetics and Facial Care Services
- Inventory Control
- Sales Closing
- Customer Engagement
- Products Knowledge
- Application Techniques
- Product Demonstration
- Upselling Strategies
- Team Collaboration
- Brand Awareness
- Organization and Multitasking
- Merchandise Restocking
- Hygiene Standards
- Flexibility and Adaptability
- Brand Promotion
- Customer Consultation
- Beauty Trends
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Important To Me
Work-life balanceCareer advancementPaid sick leavePaid time offSoftware
Timeline
Prestige Beauty Advisor
Ulta Cosmetics
08.2020 - Current
Freelance Makeup Artist
Self-employed
01.2009 - Current
High School Diploma -
Toms River High School East
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