JENNIFER KELLY
Honolulu,HI
Summary
Higher education professional with 18 years of comprehensive experience and knowledge in administration, institutional and academic policies, program management, adult learning, academic advising, student success and retention. Skilled at collaboration, conflict resolution and cultivating relationships across all institutional levels. Ability to connect with students and faculty of diverse backgrounds to ensure academic & student success.
Overview
18
18
years of professional experience
Work History
Sr. Educational Specialist
University of Hawai'i
08.2022 - Current
- Serve as coordinator & point-of-contact for adult degree completion programs, responsible for working with faculty and staff to ensure success of programs
- Develop and train advisors on academic coaching program for at-risk students
- Develop and maintain ongoing planning process for adult degree completion programs by prioritizing tasks, initiating and following through on actions as needed
- Consult with and coach academic advisors to ensure high level of student service
- Plan, direct and coordinates activities for recruiting students, ensuring that strategies will attract adult students
- Analyze data and produce reports on performance of adult degree completion programs and advises supervisor of progress of projects
- Develop and improve operational and administrative procedures and makes recommendations to ensure adult degree completion programs operate efficiently and effectively
- Develop and maintain degree completion program website
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Collate feedback and performance data to create insightful program reports.
- Support staff recruitment initiatives for high-quality program delivery.
- Plan, formulate and assess goals, policies, and activities designed to implement educational objectives and performance standards.
Vice President, Academic Affairs
Pacific Rim Christian University
09.2020 - 08.2022
- Promoted campus culture that supported high academic standards, fostered learning, and encouraged personal, spiritual and academic growth of faculty, staff, and students
- Supervised Registrar, Academic Advisor, Director of Student Success, Director of Library Services and Learning Support staff
- Supervised 40+ adjunct faculty
- Identified and hired new adjunct faculty
- Assigned and approved faculty teaching loads
- Supervised and approved all aspects of course offerings and term schedule production
- Led development of academic success & retention initiatives programs
- Led development of new Online programs.
- Led development and launch of hospital-based Certified Nursing Assistant (CNA) Program
- Served as Program Manager for CNA Program
- Collaborated with institutional and academic staff to review, modify and update policies
- Collaborated with senior leadership to develop strategic initiatives and long term goals.
- Identified and resolved issues between employees, faculty, and students promoting better collaboration and mutual respect.
- Implemented campus FERPA compliance & academic policies and approved course catalog modifications
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Served as ABHE accreditation liaison
- Served as SEVIS Designated School Official (DSO)
- Actively served on leadership team, DEI task-force and Faculty Senate
Program Manager
University of Hawaii
09.2019 - 09.2020
- Provided leadership for UH System's grant-funded, adult learner initiative to re-engage stopped out students who have previously attended college but did not earn degree
- Used data to maximize efficiency and effectiveness of programs and services
- Collaborated and partnered with campus counselors & advisors from UH Community Colleges, UH four year colleges, UH system offices to develop and implement strategic vision, priorities, actions and requirements for adult learner initiative
- Participated in system wide planning, management and implementation of long-range goals and policies related to adult learners
- Created and development marketing & communication plan for stopped out student outreach
- Utilized STAR-GPS, Banner, Salesforce and Teamwork
- Collaborated and facilitated Counselor meetings
- Collaborate with System Marketing to website and campaign initiatives
Director Advising, Retention & Career Development
Chaminade University
07.2016 - 08.2018
- Provided overall management and supervision of academic advisors, career specialist, graduate assistants, and tutoring staff including hiring, onboarding, training, evaluation, and performance reviews
- Managed $500,000 Title III grant funds & institutional budget to support student success
- Led development of One Stop daily operations to foster increased student success.
- Coordinated delivery of comprehensive, integrated set of support services for students for First-Year including proactive advising, Summer Bridge, intervention and retention programs, First-Year Experience courses, New Student Orientation, tutoring and academic coaching
- Developed and implemented proactive advising program for day undergraduate students
- Collaborated with campus divisions to develop advising pathways from first-year to graduation
- Implemented advising platform to support academic advising and management of at-risk groups
- Oversaw implementation of Student Academic Standing and Progress for students on academic Warning, Probation, and Suspension
- Developed advisors knowledge of academic policies, procedures, and advising guidelines for first-year and undecided majors
- Created student advising syllabus utilizing NACADA core competencies
- Led and facilitated curriculum redesign of Freshmen Experience Course (FYE)
- Collected and analyzed First Destination Survey, Freshmen Experience, Proactive Academic Advising, Retention, and NSSE data to improve student success programming
- Worked closely with Registrar team and Enrollment Specialist to ensure efficient and accurate new and continuing students registration process
- Collaborated with Center for Teaching and Learning to facilitate retention initiatives
- Supervised all aspects of Job and Career Fair events and Career Development Plan
- Implemented and utilized new technologies to support academic advising, student success & retention
Associate Director of Professional and Continuing Education
Chaminade University
07.2015 - 07.2016
- Oversaw daily enrollment management and academic advising for adult, online, and graduate learners to ensure targeted enrollment, persistence, and course scheduling objectives are reached
- Assisted with supervision of Graduate Studies and Online division daily operations
- Assisted with master course scheduling and term registration
- Worked with team to streamline processes for managing registration and enrollment management
- Supervised staff and participated on campus committees in Director's absence
- Worked closely with Division Deans to staff term schedule
- Streamlined term-to-term development and publication of term master course schedule
- Worked with military base coordinators and academic advisors to reduce under-enrolled course sections
- Prepared and facilitated weekly quarterly department meetings
- Researched and developed potential degree programs to expand division offerings
- Prioritized tasks and allocated resources appropriately
- Assisted in organizing and overseeing advising and registration to to keep teams focused and productive
- Defined clear enrollment objectives and communicated to other team members
Academic Program Director II - General Education
Heald College
01.2013 - 04.2015
- Provided academic and transfer advising, and personal counseling for Associate of Arts degree students
- Supervised 23 full-time and adjunct, general education faculty including hiring, evaluations
- Participated in general education program review and curriculum development
- Developed and facilitated faculty meetings and in-service trainings
- Initiated and facilitated campus student retention focus group
- Coordinated faculty teaching assignments and master course scheduling with academic program directors
- Managed Associate of Arts program and faculty hiring & evaluation process
- Assisted in development of transfer articulation agreements with neighboring institutions
- Performed quarterly classroom observations and faculty debriefings
- Facilitated student and faculty disputes to resolution
- Administered Noel-Levitz, Learning Environment Surveys (LES) and debriefed faculty.
Academic Program Director II - Dental Assisting
Heald College
04.2005 - 01.2013
- Advised all program students career placement
- Attained initial and renewal Commission on Dental Accreditation (CODA) programmatic accreditation
- Managed precise cost projection and budget management for program expenditures
- Supervised faculty and community clinicians for both day and evening programs
- Improved student retention by offering counsel and advice on both academic and personal level and by enhancing quality of instruction
- Participated with Admission's team in off-campus recruitment efforts
- Contributed to program review and development, curriculum revisions and student learning outcomes to realize growth from 20 students to 120 over six-year period
- Served as member of academic audit team for partner colleges to maintain quality assurance standards and actively participates in all leadership training and development events
- Co-facilitated Essential Elements of Instruction (EEI) workshops new faculty training to improve teaching methods and classroom management
- Managed course projections and quarterly course registration to ensure timely graduation
- Established 40 community, clinical externships and supervised all student placements and evaluations
- Mediated all student and faculty disputes to resolution
- Managed faculty licensing, certifications, memberships, and credentialing requirements
- Implemented and supervised team-teaching concept to maximize clinic and classroom usage
Education
Doctor of Education - Higher Education Administration
Concordia University
Portland, OR01.2018
Graduate Certificate - Organizational Development
Colorado State University (Online)
Fort Collins, CO 08.2013
Master of Arts - Psychology
Saybrook University
San Francisco, CA05.2001
Bachelor of Arts - Psychology
University of Hawaii
Honolulu, HI05.1993
Skills
- Academic Program Administration
- Project Management
- Planning & Time Management
- Adult & non-Traditional Learning
- Academic & Success Advising
- Leadership & Team Building
- Conflict Resolution
- Coaching & Mentoring
- Group Facilitation
- Interpersonal Communication
Courses Taught
- Introduction to Psychology
- First-Year Student Success Strategies
- Clinical Externship/Practicum
- Externship Seminar I & II
- Clinical Assisting I (General Dentistry)
- Clinical Assisting II (Specialty Practice)
- Radiology I (Oral Radiology Safety & Techniques)
- Practice Management & Leadership
- Oral Sciences (Oral Health & Pathology)
- Biomedical Sciences (Infection Control & Biohazard Procedures)
- Pharmacology & Medical Emergencies
Presentations & Workshops
Kelly, J. & Loo, T.S. (March, 2020). Using Data & Technology to Develop a Returning Adults Outreach Strategy. Poster Session at the meeting of Hawaii Student Success Institute, Honolulu, HI.
Ryan, C., & Kelly, J. (2017). Using NSSE Results to Improve Student Learning. Workshop -
Presentation, Chaminade University, Center for Teaching & Learning, Honolulu, HI.
Facilitator, Advanced Elements of Instruction(AEI) Workshop. Heald College, Honolulu, HI. 2012.
Facilitator, Essential Elements of Instruction (EEI) Workshop. Heald College, Honolulu, HI 2012 - 2014.
Raff, J. (1993). Computerized Behavioral Assessments. Paper presented at the Hawai'i Psychological Association - Annual Scientific Session. Honolulu, HI.
Affiliations
University Professional & Continuing Education Association (UPCEA) - West Region Meeting - Salon Facilitator for Regional Breakout Session: The New Adult Learner - March 2023
The Association for Biblical Higher Education (ABHE), Academic Leaders Conference - Virtual Nov 2020
University of Hawai'i System, Learning Facilitator, Returning Adults Learning Community. Kapi'olani Community College - Feb 2020
Jobs for the Future (JFF)- Post Secondary State Network Convening, Seattle, WA. Jan 2020
Adult Promise Convening, Denver, CO. - 2019
NACADA, Academic Advising, Summer Institute, Albuquerque, NM - 2018
National Conference on Students in Transition, Costa Mesa, CA.- Oct 2017
Symposium on the Recruitment & Retention of Diverse Populations. Ruffalo Noel-Levitz, Chicago, IL. - July 2017
Annual Gateway Course Experience. John Gardner Institute, Las Vegas, NV. - August 2016
Career Services: Measuring Outcomes. Academic Impressions, Denver, CO. - June 2016
The National Symposium on Student Retention (NSSR), The Consortium for Student Retention Data Exchange (CSRDE). Norfolk, VA. - April 2016
Professional Affiliations
Member at-large, University Professional & Continuing Education Association (UPCEA) - 2022 - Present
Member, Returning Adults Hui, UHCC System - 2022 - Present
Member, Faculty Senate, Pacific Rim Christian University, Aug 2020 - Aug2022
Member, Diversity, Equity & Inclusion Task Force, Pacific Rim Christian University, Aug 2020 - Aug 2022
Member, Returning Adults Steering Committee, University of Hawai'i System, Sept 2019 - Aug 2020
Chair, Student Retention Committee, Chaminade University, July 2017 - Aug 2018
Member, Student Affairs Cares Team, July 2016 - Aug 2018
Co-Chair, Student Outcomes Strategic Planning Task- Force, Chaminade University, 2017 - 2018
Co-Chair, Employer Advisory Board, Chaminade University, 2017 - 2018
Member, Senior Leadership Cabinet, Chaminade University, 2017 - 2018
Member, Provost Cabinet, 2016 - 2018
Member, Academic Council, Chaminade University, 2016 -2018
Member, Academic Appeals Committee, 2016 - 2018
Member, University Priorities & Planning Advisor Council (UPAC), Chaminade University, 2016 - 2018
Member, Title III Grant Work Group, 2016 - 2018
Member, Student Retention Committee, Heald College, 2013 -2015
Sub-Committee Chair, Employer Advisory Board - Dental, Heald College, 2008 - 2013
References
Available Upon Request
Timeline
Sr. Educational Specialist
University of Hawai'i
08.2022 - Current
Vice President, Academic Affairs
Pacific Rim Christian University
09.2020 - 08.2022
Program Manager
University of Hawaii
09.2019 - 09.2020
Director Advising, Retention & Career Development
Chaminade University
07.2016 - 08.2018
Associate Director of Professional and Continuing Education
Chaminade University
07.2015 - 07.2016
Academic Program Director II - General Education
Heald College
01.2013 - 04.2015
Academic Program Director II - Dental Assisting
Heald College
04.2005 - 01.2013
Doctor of Education - Higher Education Administration
Concordia University
Graduate Certificate - Organizational Development
Colorado State University (Online)
Master of Arts - Psychology
Saybrook University
Bachelor of Arts - Psychology
University of Hawaii
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