Jennifer Kelly
Woodburn,IN
Summary
Dynamic professional with a proven track record at KMH Systems, enhancing team efficiency and customer satisfaction. Expert in problem-solving and customer service, demonstrating exceptional communication and computer skills. Adapted to fast-paced environments, significantly improving organizational systems. Known for a friendly attitude and ability to collaborate effectively, ensuring high-quality outcomes.
Overview
10
10
years of professional experience
Work History
Domestic Engineer
Self Employed Services
Woodburn, IN
12.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Stay at home with kids and effectively take care of them
Service Department Specialist
KMH Systems
New Haven, Indiana
02.2015 - 12.2021
- Led effective team by mentoring, coaching and providing assistance to staff.
- Maintained accurate records and documentation for all department activities, ensuring compliance with internal policies and external regulations.
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Attended regular training sessions to keep updated on trends, competitive markets and ways to improve brand recognition.
- Delivered exceptional customer service to internal clients by promptly addressing inquiries and resolving issues efficiently.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Associate Degree In Nursing - Nursing
Ivy Tech Community College
Fort Wayne, INSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Decision-making
- Computer skills
Timeline
Domestic Engineer
Self Employed Services
12.2021 - Current
Service Department Specialist
KMH Systems
02.2015 - 12.2021
Associate Degree In Nursing - Nursing
Ivy Tech Community College