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Field Service Representative (Louisville, Kentucky)

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Associate Principal Engineer

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Flexible hard worker ready to learn and contribute to team success.
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Goal-driven Service Manager offering over 3 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Communicative and with skills in coaching and task delegation. I am a flexible hard worker always wanting to learn and perfect. Demonstrated being successful at handling customer issues promptly and to their satisfaction. Reliable and detail-oriented.

I am a quick learner as well as extremely organized and able to work at a fast pace. Multi-tasking seems to fit me well. My current role managing the Customer Service and Production Control (including Scheduling & Procurement) team includes wearing many hats and I have learned many aspects of the business. I work directly with production & quality teams as well as Accounting, Logistics, Sales and company Senior Management (in-house and overseas offices). I communicate with all levels of production employees on a daily basis for scheduling and job troubleshooting, organizing and leading upcoming projects, as well as managing shipments with Customers. I am service related, everyone I deal with I treat in a service manner, even inner company. I am comfortable working directly with all team members and doing whatever is needed, as well as working directly to ensure Customer satisfaction. I am very reliable, have a good work ethic, friendly and team oriented, upbeat, trustworthy and discreet. I take my job personally and put my all into what I do, as it serves as a direct reflection of me. I do not like idle time, so any slow periods I have I like to learn more about what I am doing (shadowing and working alongside machines to see what it is they do) so I can learn and incorporate it into our teams workflow.

Jennifer Kessler

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Associate of Science - Business Administration

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Associate of Science - Business Administration

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