Jennifer King

*Building a strong bond and rapport with my client to ensure a life long relationship of business.

*Working with clients through the entire process of booking our company for their big event.

*Managed administrative logistics of events planning, event booking and event promotions.

*Handling all financial aspects of the business including, sales & use taxes, employee payroll, Quickbooks, and quarterly filings.

Brand Building and all social media outlets.

Coming up with creative food options for updated menus as needed.

Preforming all set-up, cooking and service aspects of contracts for events in size of 20 - 800 people.

• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Developed and maintained relationships with customers and suppliers through account development.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
• Led team of servers to consistently meet customer service and sales targets.
• Evaluated kitchen employee performance, initiated disciplinary actions and reassigned staff to meet changing customer volumes.
• Effectively supervised staff of 30 personnel by implementing company policies, protocols, work rules and disciplinary action.

• Maintained confidentiality of patient data and condition to safeguard health information.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Delivered excellent patient experiences and direct care.
• Worked with patients to schedule tests and procedures.
• Educated patients by explaining preparation instructions for upcoming procedures and tests.
• Worked with patients and families to develop future plans and discuss care actions.
• Reviewed medical charts and served as liaison between patient, doctor and hospital.
• Established rapport and relationships with patients and external partners to cross-train and support medical staff.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained office supplies by taking inventory and submitted orders for low-stock items.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
• Entered customer data into room system and updated information whenever patrons changed rooms.
• Checked new client and current client paperwork for completeness and filed with appropriate staff member.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Responded to customer concerns and questions on daily basis.
• Executed billing tasks and recorded information in company databases.
• Used data entry skills to accurately document and input statements.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Handled account payments and provided information regarding outstanding balances.
• Filed and tracked insurance claims and communicated claims status to patients.
• Verified insurance and communicated coverage to staff and patients.

• Performed competitive analyses and adjusted sales and marketing strategies accordingly.
• Analyzed sales and marketing data for improved strategies.
• Organized events and product presentations related to national conferences and conventions.
• Cultivated and maintained strategic alliances with key partners and vendors.
• Managed sales promotions and marketing strategies on major social media sites.
• Implemented sales and marketing program to support company objectives, resulting in 70% increase in new business.
• Completed daily cold calling and outreach to build sales pipeline.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.