Jennifer King

• Coordinated banquet events, ensuring seamless execution and guest satisfaction.
• Trained and supervised staff in service protocols and event setup procedures.
• Managed inventory and supplies to optimize operational efficiency during large events.
• Collaborated with kitchen staff to ensure timely meal delivery for events.
• Implemented quality control measures to enhance service standards at banquets.
• Resolved guest inquiries and concerns promptly to maintain positive experiences.
• Assisted in planning event layouts, maximizing space utilization and aesthetics.
• Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
• Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
• Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
• Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
• Oversaw timeliness and quality of food delivery at high-volume events.
• Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.

• Mix and serve beverages according to standardized recipes to ensure consistency.
• Maintain cleanliness and organization of bar area, enhancing efficiency during peak hours.
• Assist in training new staff on beverage preparation techniques and service standards.
• Collaborate with kitchen staff to coordinate timely food and drink service for guests.

• Monitor inventory levels, restocking supplies as needed to avoid shortages during shifts.
• Provide exceptional customer service, resolving guest issues promptly to enhance satisfaction.
• Implement safety protocols to maintain compliance with health regulations in bar operations.
• Upsell specialty drinks and menu items, contributing to overall sales growth during shifts.

• Trained new servers on menu knowledge and customer service techniques.
• Facilitated onboarding sessions to ensure compliance with service standards.
• Assisted management in implementing training programs for staff development.
• Evaluated server performance and provided constructive feedback for improvement.

When I worked at the Olive Garden in Harlingen, Tx , I was promoted to To-Go Specialist where I prepped to go orders and made sure the guests had completed orders, assisted the bartender and even got to help sponsor Pasta for kids, which was a great experience.

I moved back to Houston and work at a different location on and off again for a bout 3 years.