Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer King

Houston,TX

Summary

Dynamic Banquet Captain with proven expertise at Landrys Kemah Boardwalk, excelling in team management and event execution. Recognized for enhancing guest satisfaction and driving repeat business through exceptional service and effective staff training. Skilled in banquet setup and maintaining operational efficiency, ensuring memorable experiences for clients and guests alike.

Overview

14
14
years of professional experience

Work History

Banquet Captain

Landrys Kemah Boardwalk
09.2022 - Current
  • Coordinated banquet events, ensuring seamless execution and guest satisfaction.
  • Trained and supervised staff in service protocols and event setup procedures.
  • Managed inventory and supplies to optimize operational efficiency during large events.
  • Collaborated with kitchen staff to ensure timely meal delivery for events.
  • Implemented quality control measures to enhance service standards at banquets.
  • Resolved guest inquiries and concerns promptly to maintain positive experiences.
  • Assisted in planning event layouts, maximizing space utilization and aesthetics.
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
  • Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.

Bartender

Landrys Kemah Boardwalk
06.2020 - Current
  • Mix and serve beverages according to standardized recipes to ensure consistency.
  • Maintain cleanliness and organization of bar area, enhancing efficiency during peak hours.
  • Assist in training new staff on beverage preparation techniques and service standards.
  • Collaborate with kitchen staff to coordinate timely food and drink service for guests.

Server

Landrys Kemah Boardwalk
05.2019 - Current
  • Monitor inventory levels, restocking supplies as needed to avoid shortages during shifts.
  • Provide exceptional customer service, resolving guest issues promptly to enhance satisfaction.
  • Implement safety protocols to maintain compliance with health regulations in bar operations.
  • Upsell specialty drinks and menu items, contributing to overall sales growth during shifts.

Server Trainer

Landrys Kemah Boardwalk
05.2019 - Current
  • Trained new servers on menu knowledge and customer service techniques.
  • Facilitated onboarding sessions to ensure compliance with service standards.
  • Assisted management in implementing training programs for staff development.
  • Evaluated server performance and provided constructive feedback for improvement.

Server

Olive Garden Restaurant
05.2011 - 10.2014

When I worked at the Olive Garden in Harlingen, Tx , I was promoted to To-Go Specialist where I prepped to go orders and made sure the guests had completed orders, assisted the bartender and even got to help sponsor Pasta for kids, which was a great experience.

I moved back to Houston and work at a different location on and off again for a bout 3 years.

Education

Medical Assistant

Remington College
Webster, TX
09.2016

GED
12.2013

Skills

  • Team management
  • Banquet setup
  • Team member development
  • Staff leadership
  • Exceptional leadership

Accomplishments

I have been a part of Wine Fest at the Kemah Boardwalk for 3 years and I have experience with representing my restaurant at the Epicurean for the last 2 years.

We got 1at place this year in food preparation.

Work Type

Full TimePart Time

Work Location

On-Site

Timeline

Banquet Captain

Landrys Kemah Boardwalk
09.2022 - Current

Bartender

Landrys Kemah Boardwalk
06.2020 - Current

Server

Landrys Kemah Boardwalk
05.2019 - Current

Server Trainer

Landrys Kemah Boardwalk
05.2019 - Current

Server

Olive Garden Restaurant
05.2011 - 10.2014

Medical Assistant

Remington College

GED