Jennifer Kisamore Rice
Liberty Township,OH
Summary
Reliable and effective leader with a proven track record at Butler County Board of Developmental Disabilities, adept in strategic planning and staff management. Excelled in enhancing compliance and efficiency, fostering team collaboration, and driving continuous improvement. Skilled in performance evaluation and conflict resolution, ensuring top-tier service delivery and operational excellence.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service & Support Administration (SSA) Director
Butler County Board Of Developmental Disabilities
06.2019 - Current
- Led strategic initiatives to enhance service delivery for individuals with developmental disabilities.
- Developed and implemented policies to ensure compliance with state and federal regulations.
- Collaborated with community partners to expand resources and support services.
- Supervised multidisciplinary teams, fostering professional development and collaboration.
- Analyzed program effectiveness, driving continuous improvement in service outcomes.
- Managed budgets and resource allocation to optimize operational efficiency.
- Advocated for best practices in developmental disability services at local and state levels.
- Conducted training sessions to enhance staff skills in person-centered planning approaches.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources.
- Strengthened internal controls by reviewing existing policies and procedures, and ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Human Resources Supervisor
Butler County Board Of Developmental Disabilities
05.2012 - 06.2019
- Led recruitment efforts, implementing effective strategies to attract top talent for developmental disability services.
- Developed training programs, enhancing staff skills and ensuring compliance with regulatory standards.
- Collaborated with management to address employee relations issues, fostering a positive workplace culture.
- Implemented HR policies and procedures, ensuring alignment with organizational goals and legal requirements.
- Conducted thorough investigations into employee grievances, ensuring fair resolution of conflicts or concerns.
- Managed complex employee relations issues, resulting in improved workplace morale and minimized turnover rates.
- Successfully mediated workplace disputes, preserving strong working relationships among team members.
- Reduced company’s legal risks by ensuring compliance with local, state, and federal labor laws.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Facilitated open communication channels between employees and management, promoting a positive work environment.
- Reviewed and certified all all employee medical leave requests (FMLA) and monitored the use of all designated FMLA and non-FMLA medical leave for over 150 employees.
- Implemented succession planning measures to ensure smooth transitions during times of change or turnover within the organization.
- Coordinated annual performance review process, providing constructive feedback for individual growth opportunities within the organization.
- Oversaw hiring, staffing, and labor law compliance.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Instructed senior leaders on appropriate employee corrective steps.
- Coordinated and facilitated all employee labor relations' meetings and participated in the collective bargaining negotiations.
Support Coordinator (SSA)
Butler County Board Of Developmental Disabilities
09.2009 - 05.2012
- Coordinated support services for individuals with developmental disabilities, through the assessment and development of Individual Service Plans (ISP).
- Facilitated communication between individuals, families, and service providers to enhance service delivery.
- Monitored the individual's progress and their plan (ISP) as needed to ensure optimal outcomes.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with all teams.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes while meeting all TCM productivity requirements.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Worked with other departmental staff to answer questions and resolve problems.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Provided emergency on-call support, as assigned, to respond to and support any "after hours" calls received.
Adult Services
Butler County Board Of Developmental Disabilities
04.1998 - 09.2009
- Established clear lines of communication with staff and individuals, ensuring that everyone understood their roles and responsibilities within the adult services framework.
- Ensured program compliance with all federal, state, and local mandates.
- Provided ongoing professional development opportunities for staff members, enhancing their skills and knowledge.
- Facilitated successful transitions from school-based settings to adult services by collaborating with the individual, their family, support staff, and other professionals involved in the process.
- Reviewed all incident reports and worked with the team to identify any trends or patterns; developed prevention plans; and coordinated employee training as needed.
- Maintained a comprehensive knowledge of Board services, programs, and policies to provide accurate information and guidance to individuals, families, and providers.
Education
Master of Science - Public Administration
Indiana Wesleyan University
Marion, IN05-2021
Bachelor of Arts - Psychology
Wilmington College
Wilmington, OH05-1993
Skills
- Team Leadership
- Medicaid Funding & DD Waiver Services
- Conflict Resolution
- Strategic Planning
- Collective Bargaining & Employment Law
- Analytical Thinking
- Budget Planning
- Team Collaboration
- Continuous Improvement
Affiliations
Executive Board of Directors - Greater Hamilton Safety Council, since 2018
Butler County Family & Children First Council Executive Committee Chair, since 2024
Transit Alliance of Butler County, Board Member, since 2023
Certification
SSA Supervisor DODD Certification
Superintendent DODD Certification
Timeline
Service & Support Administration (SSA) Director
Butler County Board Of Developmental Disabilities
06.2019 - Current
Human Resources Supervisor
Butler County Board Of Developmental Disabilities
05.2012 - 06.2019
Support Coordinator (SSA)
Butler County Board Of Developmental Disabilities
09.2009 - 05.2012
Adult Services
Butler County Board Of Developmental Disabilities
04.1998 - 09.2009
Master of Science - Public Administration
Indiana Wesleyan University
Bachelor of Arts - Psychology
Wilmington College