Jennifer Kish
Green Cove Springs
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
30
30
years of professional experience
Work History
Asst Bakery Manager
Publix Super Markets Inc
01.2020 - 04.2026
- Managed 6-15 associates on a daily basis.
- Supervised daily bakery operations, ensuring compliance with safety and quality standards.
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Maintained a clean and organized workspace, adhering to food safety regulations and company standards at all times.
- Inspected, checked, and monitored baking products and supplies to guarantee freshness.
- Coordinated staff schedules, balancing workloads while maintaining high-quality output and efficiency.
- Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and profits.
- Collaborated with other departments within the store to develop cross-merchandising strategies that drove additional sales revenue.
- Trained and mentored staff on production techniques and customer service best practices.
- Streamlined inventory management processes, improving product availability and minimizing waste.
- Coordinated scheduling for team members to optimize workflow during peak hours.
- Implemented effective merchandising strategies to boost sales of bakery items.
- Collaborated with management to analyze sales trends and adjust production accordingly.
Baker
Publix Super Markets Inc
07.2013 - 01.2020
- Developed and executed recipes for various baked goods, ensuring product consistency and quality.
- Operated commercial baking equipment, maintaining safety and efficiency throughout production processes.
- Trained new staff on baking techniques and operational procedures to enhance team performance.
- Monitored inventory levels of ingredients, coordinating with suppliers to ensure timely replenishment.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Customer Service Manager
Publix Super Markets Inc
08.2004 - 07.2013
- Managed between 30-45 associates on a daily basis.
- Helped open stores in a new market for Publix, building a foundation of service and culture, while maintaining quality of service.
- Mentored new hires, fostering strong skills in customer engagement and problem-solving techniques.
- Managed scheduling and staffing to ensure optimal coverage during peak hours and events.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Led customer service team in delivering exceptional support and resolving complex issues.
- Developed training programs to enhance staff performance and improve customer satisfaction levels.
- Analyzed customer feedback to identify trends and implement process improvements.
- Collaborated with cross-functional teams to streamline operations and enhance workflow efficiency.
Office Staff
Publix Super Markets Inc
08.1998 - 08.2004
- Processed customer transactions efficiently, ensuring accurate cash handling and receipt issuance.
- Assisted in inventory management, restocking shelves to maintain optimal product availability.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline daily operations and enhance store efficiency.
- Trained new employees on operational procedures and customer service standards for seamless integration.
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.
- Maintained strict confidentiality when handling sensitive employee information or processing payroll tasks according to federal regulations governing privacy protection provisions applicable within the workplace setting.
- Created a positive work environment through implementing team-building activities, fostering open communication channels between colleagues at different hierarchical levels within the organization''s structure, and promoting recognition programs designed to reward outstanding employee achievements.
Cashier
Publix Super Markets Inc
09.1996 - 08.1998
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and reconciled daily sales records.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to optimize store operations during peak hours.
- Handled customer complaints effectively, resolving issues promptly and professionally.
- Ensured compliance with company policies regarding safety and sanitation standards.
Education
High School Diploma -
N.B. Forrest High School
Jacksonville, FL06-1997
Skills
- Food preparation
- Scheduling staff
- Sanitation protocols
- Task delegation
- Cake decorating
- Employee scheduling
- POS system operation
- Problem-solving abilities
Timeline
Asst Bakery Manager
Publix Super Markets Inc
01.2020 - 04.2026
Baker
Publix Super Markets Inc
07.2013 - 01.2020
Customer Service Manager
Publix Super Markets Inc
08.2004 - 07.2013
Office Staff
Publix Super Markets Inc
08.1998 - 08.2004
Cashier
Publix Super Markets Inc
09.1996 - 08.1998
High School Diploma -
N.B. Forrest High School