Camping
Jennifer Klemme
Administrative Assistant
Davenport,IA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Office Manager
Hawkeye Movers / Employment Resources, Inc
Davenport, IA
10.2006 - 12.2021
- Assisted owner of Hawkeye Movers with day-to-day operations
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated special projects and managed schedules.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Directed investigations to verify and resolve customer or shipper complaints.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Education
Associate of Applied Science - Business Management
Scott Community College
Bettendorf, IA 03.2021 - Current
Skills
Policies & Procedures ManualsCorrective Action ProcessingProblem SolvingMicrosoft Office Programs Word, Excel, PowerPoint, Outlook, and Access
Organizational skills
Credit and collections
Clear oral/written communication
Contract negotiations
Business administration
Expense reporting
Documentation and control
Policy and procedure modification
Scheduling
Quality Control
Interests
Traveling
Reading
Timeline
Associate of Applied Science - Business Management
Scott Community College
03.2021 - Current
Office Manager
Hawkeye Movers / Employment Resources, Inc
10.2006 - 12.2021