Jennifer Knight
Apopka,FL
Summary
Personable and dedicated Customer Service Representative with experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Office Staff Member
Publix Supermarkets Store
Orlando, FL
11.2018 - Current
- Performed daily opening and closing procedures according to established guidelines.
- Answer incoming calls
- Assisted in training new staff members on company protocols related to customer service.
- Assisted customers with product selection, ordering, returns, refunds, and exchanges.
- Answered customer inquiries and provided accurate and timely solutions.
- Greeted customers and answered inquiries in a timely, friendly manner.
- Maintained up-to-date knowledge of company policies and procedures.
- Followed up with customers after purchases or services were completed to ensure satisfaction was achieved.
Education
High School Diploma -
West Orange High School
Winter Garden, FL05-1991
Skills
- Strong Work Ethic
- Problem Resolution
- Organization
- Inbound and Outbound Calling
- POS Systems
- Time management abilities
- Reliability
- Active Listening
- Team Collaboration
Timeline
Customer Service Office Staff Member
Publix Supermarkets Store
11.2018 - Current
High School Diploma -
West Orange High School