Jennifer Kostandin
Global Seafood Alliance
Exeter,NH
8
years of professional experience
Executive support professional with strong office management, meeting planning, and business correspondence skills. Known for meticulous attention to detail, resourcefulness, and calm coordination of complex schedules, travel, and confidential communications.
Work History
Executive Assistant
4 Years 9 Months- Coordinated board and leadership meetings, preparing agendas, materials, and follow-up actions.
- Drafted correspondence, reports, and presentations supporting executive communication and decision-making.
- Managed executive calendars, prioritizing meetings, travel, and deadlines across competing organizational demands.
- Organized travel arrangements, event logistics, and schedule changes with accuracy and discretion.
- Maintained confidential records, files, and contact lists to support efficient office operations.
- Liaised with staff, members, and external partners to ensure timely information flow and issue resolution.
- Supported conference and meeting preparation by coordinating materials, vendors, and on-site needs.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
Restaurant-Server
5 Years 1 Month- Delivered meals and drinks efficiently while maintaining attentive, guest-focused service throughout dining experience.
- Accurately entered food and beverage orders, ensuring prompt communication with kitchen and bar staff.
- Greeted guests and presented menu specials, answering questions on ingredients, preparation, and pairings.
- Processed payments, balanced checks, and handled cash and card transactions with accuracy.
- Monitored table satisfaction, addressed concerns quickly, and resolved service issues professionally.
- Coordinated with team members to manage section flow, support smooth service, and reduce delays.
- Maintained clean, organized dining areas by resetting tables, restocking supplies, and following sanitation standards.
- Recommended specials, seasonal offerings, and beverage selections to enhance guest experience and support sales.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Host
2 Years 6 Months- Greeted guests promptly and managed seating flow to maintain smooth front-of-house operations.
- Coordinated wait times and table assignments using reservation and walk-in priorities.
- Communicated with servers and kitchen staff to keep service aligned with guest volume.
- Resolved guest concerns calmly, preserving positive dining experiences and service standards.
- Monitored entrance area for cleanliness, readiness, and consistent presentation standards.
- Adapted seating plans during rush periods to reduce bottlenecks and support team efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Education
Associate of Arts - Business Administration
Skills
Executive support
Office administration
Office management
Critical thinking
Attention to detail
Customer service
Professional and mature
Meeting planning
Resourceful
File organization
Project management
Staff management
Executive communication
Business correspondence
Timeline
Executive Assistant
Global Seafood Alliance
02.2022 - CurrentRead More
Restaurant-Server
Sea Dog Brewing
09.2021 - 10.2026Read More
Host
Hagan's Grill
03.2019 - 09.2021Read More
University of Maine
Associate of Arts from Business Administration
Read More