Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Krajcir

Merrillville,IN

Summary

Dynamic and results-driven professional with extensive experience as a Detention Officer at Lake County Juvenile Justice Center. Skilled in crisis management and conflict resolution, I enhanced facility safety through vigilant surveillance and effective communication. Proven ability to lead teams and mentor staff, fostering a culture of collaboration and excellence.

Experienced with maintaining security and order in detention facilities. Utilizes strong communication and conflict resolution skills to ensure safety of detainees and staff. Track record of effectively managing high-pressure situations and adapting to dynamic environments.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

28
28
years of professional experience

Work History

Detention Officer

Lake County Juvenile Justice Center
10.2023 - 06.2025
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Responded promptly to emergency situations and provided medical aid.
  • Processed inmates by taking photographs and fingerprints.
  • Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
  • Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
  • Wrote daily reports and maintained logs of inmate activities and behaviors.

Correctional Officer

Lake County Community Corrections
10.2022 - 10.2023
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.

Correctional Officer

Indiana State Prison
06.2019 - 10.2022
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.

Optician

Costco
10.2000 - 11.2011
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.

Manager

Sams Optical
01.1997 - 10.2000
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Education

High School Diploma -

Portage High School
Portage, IN
06-1994

Skills

  • Patience and tolerance
  • Emergency response
  • Behavioral observation
  • Physical restraint
  • De-escalation techniques
  • Restraint techniques
  • Report preparation
  • Surveillance
  • Crisis management
  • Medical emergencies
  • Defensive techniques
  • CCTV monitoring
  • Conflict resolution
  • Time management
  • Team leadership
  • Customer service
  • Decision-making
  • Expectation setting
  • Coaching and mentoring
  • Teamwork and collaboration
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking

Languages

Spanish
Limited Working

Timeline

Detention Officer

Lake County Juvenile Justice Center
10.2023 - 06.2025

Correctional Officer

Lake County Community Corrections
10.2022 - 10.2023

Correctional Officer

Indiana State Prison
06.2019 - 10.2022

Optician

Costco
10.2000 - 11.2011

Manager

Sams Optical
01.1997 - 10.2000

High School Diploma -

Portage High School

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