Dynamic retail professional with extensive experience in customer service and team leadership at Dollar General. Proven track record in cash handling accuracy and staff training, enhancing operational efficiency and customer satisfaction. Adept at fostering positive workplace culture while achieving sales goals and maintaining high standards of store operations.
Hi, I’m
Jennifer Kramer
Oxford
Summary
Overview
26
years of professional experience
Work History
Dollar General
Lead Sales Associate
01.2025 - Current
Job overview
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Ono Grill
Lead Server
06.2021 - 01.2025
Job overview
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Sonic
Opening Manager
04.2019 - 06.2021
Job overview
- Maintained open lines of communication between team members, fostering a collaborative work environment conducive to problemsolving.
- Mentored new employees through on-the-job training sessions tailored to their individual learning styles.
- Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
- Monitored facility maintenance needs, liaising with external contractors when necessary to keep premises clean, functional, and visually appealing at all times.
Cheveron
Manager
10.2005 - 08.2006
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Kentucky Fried Chicken
Store Manager
02.2000 - 05.2004
Job overview
- Streamlined daily operations to ensure efficient store functionality and maintain customer safety.
- Managed inventory control, cash management, and store opening and closing procedures effectively.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Coached staff in product knowledge and customer service, enhancing customer satisfaction ratings.
- Supervised hiring, training, and mentoring of new employees to support team development.
- Maintained optimal product levels and organized backroom for efficient stock rotation.
- Implemented innovative visual merchandising displays to maximize sales and highlight promotions.
- Conducted performance reviews, providing constructive feedback for employee growth.
Jiffy Mart
Assistant Manager
02.1999 - 02.2000
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GEDViera, FL
GED
01-1999
University Overview
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Goal oriented
- Cash handling accuracy
- POS system operation
- Staff training and development
- Pricing and labeling
Timeline
Lead Sales Associate
Dollar General
01.2025 - Current
Lead Server
Ono Grill
06.2021 - 01.2025
Opening Manager
Sonic
04.2019 - 06.2021
Manager
Cheveron
10.2005 - 08.2006
Store Manager
Kentucky Fried Chicken
02.2000 - 05.2004
Assistant Manager
Jiffy Mart
02.1999 - 02.2000
GED
GED
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