Jennifer Kudronowicz
Cuba City,WI
Summary
Proven Certified Pharmacy Technician with extensive experience at Walmart, showcasing expertise in medication dispensing and exceptional problem-solving skills. Demonstrated ability to enhance patient care and support pharmacist tasks through effective team collaboration and a strong understanding of HIPAA regulations. Achieved significant improvements in pharmacy operations efficiency and customer service quality.
Overview
17
17
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
04.2016 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated directly with doctors offices via telephone, fax and email.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
Certified Pharmacy Technician
Walmart
03.2007 - 03.2016
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated directly with doctors offices via telephone, fax and email.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Degree - Office Technology
Southwest Technical College
Fennimore, WI05.1998
High School Diploma -
Platteville High School
Platteville, WI05.1994
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Team Collaboration
- Prescription Interpretation
- Pharmacist support
- Patient confidentiality
- Staff Development
- Drug utilization review
- Answering customer questions
- Certified Pharmacy Technician (CPhT)
- Customer Service
Timeline
Certified Pharmacy Technician
Walmart
04.2016 - Current
Certified Pharmacy Technician
Walmart
03.2007 - 03.2016
Degree - Office Technology
Southwest Technical College
High School Diploma -
Platteville High School