Jennifer Kurkul
Relationship Banker II
Bellows Falls,VT
Summary
Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Relationship Banker II
Mascoma Bank
05.2015 - Current
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Personal Banker
People's United Bank (now M & T)
11.1999 - 05.2015
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
High School Diploma -
Bellows Falls Union High School
Westminster, VT 05.2001 -
Skills
Teller Support
Customer Service-Oriented
Money Handling
Loans
Active Listening
Adaptability
Teamwork and Collaboration
Continuous Improvement
Self Motivation
Timeline
Relationship Banker II
Mascoma Bank
05.2015 - Current
High School Diploma -
Bellows Falls Union High School
05.2001 -
Personal Banker
People's United Bank (now M & T)
11.1999 - 05.2015