Jennifer Wagner
De Pere,WI
Summary
Results-driven project leader with a strong background in customer service. Skilled in managing teams to meet deadlines while adjusting priorities and navigating multiple systems. Proven ability to analyze situations, develop actionable strategies, and facilitate effective negotiations.
Overview
18
18
years of professional experience
Work History
Account Executive
PAPER TRANSPORT
Green Bay
07.2022 - Current
- Cultivated strong client relationships by managing 15+ accounts, enhancing customer satisfaction and driving revenue growth through targeted retention strategies and proactive issue resolution
- Researched and targeted new market opportunities, addressing customer pain points with customized solutions
- Have an understanding of each customer’s unique key performance metrics and goals and utilize internal technology to monitor success
- Collaborated with multiple departments to streamline processes and improve operational efficiency
- Ensured successful startup of new business by coordinating with all affected departments and verifying completeness of requirements and documents
- Write detailed quality system work instructions for each account documenting processes including directions for customer specific websites and publish to internal website
Team Leader Business Implementation
SCHNEIDER NATIONAL BULK TANKER
Green Bay
10.2021 - 07.2022
- Led, developed, and managed business implementation project plans, ensuring alignment on project scope, schedule, and cost.
- Analyzed pricing assumptions and communicated variances to stakeholders during implementation
- Managed team of three associates, facilitating performance reviews to foster a high-performance culture.
- Understand business processes and requirements and continuously develop and improve strategies to apply these processes to existing customer operations for increased efficiencies
- Managed and distributed onboarding workload for new customers based on associate strengths and expertise.
- Exercised authority to hire and discharge associates while recommending advancements or promotions within the department.
Territory Sales Manager
SCHNEIDER NATIONAL BULK TANKER
Green Bay
02.2021 - 10.2021
- Doubled sales growth target of $300,000 in each quarter in sales
- Identified and qualified new business development opportunities through strategic prospect planning, leveraging leads from lead generation team and personal outreach
- Led contract negotiations for new business and existing customers, ensuring favorable terms and alignment with client needs
- Develop, write, and present the value proposition for transportation services to potential new business customers and existing customers
- Managed operations and strategy for bulk tanker division, focusing on enhancing service delivery and client satisfaction
- Coordinate business implementation team for implementation of the client solution
Operations Support Specialist Sr.
SCHNEIDER NATIONAL BULK TANKER
Green Bay
04.2018 - 02.2021
- Developed hazmat program that equipped drivers for successful completion of DOT hazmat endorsement test
- Created a training video explaining the hazmat program which was shown to all new drivers during orientation
- Oversaw bulk tanker division operations to ensure compliance with safety regulations.
- Executed tractor plan for bulk division, providing strategic recommendations to senior leadership on tractor specifications, quantity, and fleet age
- Project Manager for the new asset technology that successfully piloted a contained heat in transit system for our tractors
Bulk Customer Service Specialist - Team Leader
SCHNEIDER NATIONAL BULK TANKER
Green Bay
02.2016 - 04.2018
- Trained new team members on customer service protocols and tools, enhancing team readiness and service consistency.
- Collaborated with colleagues from other departments to resolve customer concerns quickly, improving overall customer satisfaction.
- Remained calm and professional in stressful circumstances, diffusing tense situations to maintain a positive service environment.
Account Manager – Harmon Recycling
GEORGIA PACIFIC
Green Bay
09.2014 - 02.2016
Sales Coordinator - Harmon Recycling
GEORGIA PACIFIC
Green Bay
03.2013 - 09.2014
Customer Service – Nonwovens Division
GEORGIA PACIFIC
Green Bay
03.2008 - 03.2013
Education
Bachelor of Arts - Business Management and Marketing
LAKELAND UNIVERSITY
Sheboygan, Wisconsin05.2017
Skills
- Customer needs assessment
- Revenue analysis
- Project management
- Data analysis
- Performance monitoring
- Process improvement
- Cross-department collaboration
- Conflict resolution
- Relationship management
- Change adaptability
Awards
- Schneider National Presidential Award for Superior Customer Experience, 2018
- Schneider National Presidential Award for Superior Customer Service, 2017
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$75000/yr - $200000/yrTimeline
Account Executive
PAPER TRANSPORT
07.2022 - Current
Team Leader Business Implementation
SCHNEIDER NATIONAL BULK TANKER
10.2021 - 07.2022
Territory Sales Manager
SCHNEIDER NATIONAL BULK TANKER
02.2021 - 10.2021
Operations Support Specialist Sr.
SCHNEIDER NATIONAL BULK TANKER
04.2018 - 02.2021
Bulk Customer Service Specialist - Team Leader
SCHNEIDER NATIONAL BULK TANKER
02.2016 - 04.2018
Account Manager – Harmon Recycling
GEORGIA PACIFIC
09.2014 - 02.2016
Sales Coordinator - Harmon Recycling
GEORGIA PACIFIC
03.2013 - 09.2014
Customer Service – Nonwovens Division
GEORGIA PACIFIC
03.2008 - 03.2013
Bachelor of Arts - Business Management and Marketing
LAKELAND UNIVERSITY