Maurice Smith II
Chicago,IL
Summary
Dedicated and dependable relationship-builder successful at promoting customer loyalty, satisfaction, and purchases through consultative techniques and diligent attention to individual needs. Strong knowledge in relationship building, lead generation, and negotiating. Able to provide exceptional service long-term. Excellent organizational strengths and superior work ethic ensure consistent delivery of high-quality results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Executive
Office H2O
08.2024 - Current
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Sales Representative
Alliance Laundry Systems
03.2022 - 06.2024
- Cultivated organic connections with laundromat owners & Business managers within given territory
- Created a need by presenting deficiencies within their business and explained how equipment would create improved monetary and environmental efficiency
- Negotiated pricing/terms to ensure both parties would benefit long term
- Followed up with customers post sale to make sure all needs were continually met
- Sold over $100,000 worth of equipment during the year 2023 and over $300,000 through June 2024.
- Expanded customer base through cold calling, networking, and relationship building.
CXM Operations
Redwood Logistics
06.2015 - 03.2022
- Successfully converted over $3,000,000 worth of yearly net revenue to the department with the help of team.
- Source North America for quality transportation providers to service customers' freight
- Negotiating prices that allow both parties to generate revenue
- Tracking each shipment from pickup to completion
- Topped target goals in net revenue for the years 2017-2020 by at least $50,000 each.
- Managed key accounts, fostering strong relationships with clients and securing contract renewals.
- Streamlined communication channels between departments, enhancing collaboration and improving overall project management efficiency.
Education
Bachelor of Arts - Communications
University of Illinois At Urbana-Champaign
05.2015
Skills
- Customer Relationship Building
- Sales closing
- Customer Retention
- Negotiation Tactics
- Customer Needs Assessment
- Account Management
- Business Development
- CRM proficiency
- Cold-calling
- Pipeline management
Certification
NASM Certified Personal Trainer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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