Justin O’Dell
Lansing,MI
Summary
Dynamic and results-driven professional with a proven track record at The Execution Company, adept in customer relationship building and strategic planning. Excelled in enhancing client satisfaction and retention, and consistently exceeded sales targets through effective relationship strategies and sales closing techniques. Skilled in interpersonal communication, fostering long-term loyalty and securing favorable terms for stakeholders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Executive
The Execution Company
08.2023 - Current
- Managed client portfolios to enhance overall satisfaction.
- Delivered presentations to stakeholders for product awareness.
- Increased client retention by developing personalized relationship strategies.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Sales Representative
The Execution Company
07.2023 - 08.2023
- Negotiated contracts to secure favorable terms for both company and clients.
- Conducted market research to identify new opportunities for product offerings.
- Increased customer engagement by implementing personalized follow-up strategies.
- Developed strong client relationships for long-term loyalty and repeat business.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Certified Coach in Training
The Execution Company
Lansing, MI
04.2023 - 07.2023
- Established trust and rapport with clients through active listening and empathetic communication.
- Increased client accountability by regularly monitoring progress and providing constructive feedback.
- Supported career transitions by assisting clients in identifying transferable skills aligned with new industries or roles they were targeting.
- Improved client decision-making skills by guiding them through a structured problem-solving process.
- Utilized various assessment tools to gain a deeper understanding of clients'' strengths, challenges, values, and motivations.
- Collaborated with fellow coaches to share insights, resources, and strategies for improved service delivery.
Squad Leader
Active Duty Military
Fort Campbell
01.2019 - 04.2023
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
- Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
- Provided critical input to higher-level decision-makers during strategic planning sessions based on first-hand experiences from field operations.
- Upheld a culture of continuous improvement within the squad by encouraging open communication and fostering an environment conducive to constructive criticism.
Sales Associate
Dicks Sporting Goods
Lansing, MI
01.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Lansing Christian School
Lansing, MISkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Relationship building
- Product and service knowledge
- Sales closing
- Process improvement
- Strategic planning
- Lead prospecting
- Staff training
Accomplishments
Awarded multiple Army Achievement Medals , as well as Good conduct medals ,
Certified 12 Week Year Coach
- A execution system used by major companies all over the world to improve performance.
Built and managed multiple teams all to success filled years.
I pride myself on three things
Right place , right time , right uniform.
Certification
Certified 12 Week Year coach
Timeline
Account Executive
The Execution Company
08.2023 - Current
Sales Representative
The Execution Company
07.2023 - 08.2023
Certified Coach in Training
The Execution Company
04.2023 - 07.2023
Squad Leader
Active Duty Military
01.2019 - 04.2023
Sales Associate
Dicks Sporting Goods
01.2018 - 12.2018
Lansing Christian School