Jennifer Labrada
The Colony,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Barista
Nordstrom
03.2023 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Spanish Medical Interpreter
LanguageLine
06.2021 - Current
- Stayed current on new expressions and cultural changes impacting language translation.
- Interpreted conversations between foreign language-speaking clients and others.
- Attended training programs to improve professional knowledge and interpretation skills.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
Cashier/Guest Service/Stocker/Fulfillment Team Member
Target
08.2011 - 11.2023
- Set up new sales displays each week with fresh merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers and directed to requested products.
- Helped customers complete purchases, locate items, and join reward programs.
- Selected and filled orders from stock to fulfill customer requirements.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Completed regular cycle counts and inventory audits.
Education
Associate of Science - Nutrition Sciences
Collin County Community College District
Plano, TX05.2024
High School Diploma -
The Colony High School
The Colony, TX05.2013
Licenses & Certifications
05.2022
Skills
- Cash Register Operations
- Communications Strategies
- Spanish Fluency
- Upselling
- Customer Support and Assistance
- Clear and Concise Communication
- Trustworthy and Dependable
- Workstation Maintenance
Certification
- TABC
- Food Handlers
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Nordstrom
03.2023 - Current
Spanish Medical Interpreter
LanguageLine
06.2021 - Current
Cashier/Guest Service/Stocker/Fulfillment Team Member
Target
08.2011 - 11.2023
Associate of Science - Nutrition Sciences
Collin County Community College District
High School Diploma -
The Colony High School
Licenses & Certifications